Links between Config Items from different classes

Moderator: crythias

Post Reply
gtsak
OTRS newbie
Posts: 19
Joined: 19 Apr 2017, 12:54
OTRS Version?: 5.0.12

Links between Config Items from different classes

Post by gtsak » 11 Jul 2018, 08:26

Hello,

i want to know if it is possible to create links between an existing config item and new one.
For example, we have some Location CIs and we want to create new Computer Config Items for these locations. Is it possible to choose a Location CI in the new Computer item's form ( a drop down menu, a search field, etc. ) ?

wurzel
OTRS guru
Posts: 2422
Joined: 08 Jul 2010, 22:25
OTRS Version?: 6.0.x

Re: Links between Config Items from different classes

Post by wurzel » 11 Jul 2018, 08:44

Hi,

this is not possible with ((OTRS)) Community Edition. You'll need to develop something, or use (commercial) addons.

Flo
    ((OTRS)) Community Edition 6.0.x, LAMP LIVE auf Debian 9
    OTRS 6 Managed Silver

    -- Ich beantworte keine Forums-Fragen PN - No PN please

    I won't answer to unfriendly users any more. A greeting and regards are just polite.

    Post Reply