Escalation

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ronaldjerardmedina
OTRS expert
Posts: 96
Joined: 24 Jun 2016, 11:36
OTRS Version?: 5.0.3-01
Real Name: Ronald Jerard
Company: Medina

Escalation

Post by ronaldjerardmedina » 14 Jun 2018, 03:00

I set my Escalation or Solution at 480 and Notify by 90%.
Also, i set the Calendar to "My Calendar" With Working Hours of 0900 - 1800.
But, Time after 1800 is being counted and I am being Notified during non-working hours.
How can I fix it? Thanks in advance.
OTRS 5.0.3-01 - MySql - SLES -

wurzel
OTRS guru
Posts: 2383
Joined: 08 Jul 2010, 22:25
OTRS Version?: 6.0.x

Re: Escalation

Post by wurzel » 14 Jun 2018, 08:10

Hi,

you are using OTRS 5.0.3-01 ?
use the latest patch level and check if this behavior is the same.

Florian
    ((OTRS)) Community Edition 6.0.x, LAMP LIVE auf Debian 9
    OTRS 6 Managed Silver

    -- Ich beantworte keine Forums-Fragen PN - No PN please

    I won't answer to unfriendly users any more. A greeting and regards are just polite.

    ronaldjerardmedina
    OTRS expert
    Posts: 96
    Joined: 24 Jun 2016, 11:36
    OTRS Version?: 5.0.3-01
    Real Name: Ronald Jerard
    Company: Medina

    Re: Escalation

    Post by ronaldjerardmedina » 18 Jun 2018, 05:21

    Were using 5.0.23-01
    Havent updated my profile.
    OTRS 5.0.3-01 - MySql - SLES -

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