change default sort order to last customer contact time

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pargatz
OTRS newbie
Posts: 11
Joined: 17 Dec 2015, 07:07
OTRS Version?: 5.0.1
Real Name: Pargat Singh
Company: Bliss Tech Solutions

change default sort order to last customer contact time

Post by pargatz » 08 Jun 2018, 13:11

Hi,

The default sort order for tickets in queue view is set to "Age" and can be changed to "Ticket number" or "Title"

Is there some method by which I can set it to "Last customer contact time". We want to service the oldest customer who has not updated the ticket and is still awaiting our reply.

I am on OTRS 6.

thanks and regards

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