[solved]Process Activity Dialog Permission

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Sayannara
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[solved]Process Activity Dialog Permission

Post by Sayannara » 07 Jun 2018, 11:39

Hello

probably an easy question, in a process what is the permission for in an Activity Dialog? There is no example in the doc => https://doc.otrs.com/doc/manual/admin/5 ... 1.7.3.4.16

Is it permission about a queue? For example if you are not granted to "owner" to a specific queue you can't submit the AD?

Thank you

Kind regards,
Yann
Last edited by Sayannara on 15 Jun 2018, 11:35, edited 1 time in total.
Centos 7 / OTRS::ITSM 6 Business Solutions / MariaDB / Apache

wurzel
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Re: Process Activity Dialog Permission

Post by wurzel » 07 Jun 2018, 12:22

Hi,

as far as I know, the permission on the dialogue is needed to get permissions on the dialogue (if it differs from queue permissions)

For example:
you have ro permission to the queue, but you should be able to work with this dialogue, your dialogue permission needs to be set to 'ro' --> although you don't have rw permission on the ticket, you can do everything in the dialogue.

@all: please correct me, if I am wrong ;-)

Florian
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    Sayannara
    OTRS wizard
    Posts: 117
    Joined: 22 May 2012, 12:37
    OTRS Version?: OTRS 6.03
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    Re: Process Activity Dialog Permission

    Post by Sayannara » 15 Jun 2018, 11:32

    the permission on the dialogue is needed to get permissions on the dialogue (if it differs from queue permissions)
    This is correct!
    Centos 7 / OTRS::ITSM 6 Business Solutions / MariaDB / Apache

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