How to add all attachment to close successful notification/email

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bgone
OTRS newbie
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Joined: 26 Oct 2010, 10:19
OTRS Version?: 5.0.27

How to add all attachment to close successful notification/email

Post by bgone » 04 Jun 2018, 11:53

Hi All,

I want to add all attachment to close successful notification/email of ticket, do you know the way to do it?

Best regards,
Bgone

wurzel
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Re: How to add all attachment to close successful notification/email

Post by wurzel » 04 Jun 2018, 12:20

Hi,

all attachements from all articles of the closed tickets?


AFAIK not possible without development.

Florian
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    Re: How to add all attachment to close successful notification/email

    Post by jojo » 04 Jun 2018, 13:24

    Are you really on a 2.4x?
    "Production": OTRS Business Solution™ 6, STORM powered by OTRS
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    bgone
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    Re: How to add all attachment to close successful notification/email

    Post by bgone » 05 Jun 2018, 05:50

    wurzel wrote:
    04 Jun 2018, 12:20
    Hi,

    all attachements from all articles of the closed tickets?


    AFAIK not possible without development.

    Florian
    Hi,

    No, all attachments of one closed ticket. It should be case by case

    Bgone

    bgone
    OTRS newbie
    Posts: 17
    Joined: 26 Oct 2010, 10:19
    OTRS Version?: 5.0.27

    Re: How to add all attachment to close successful notification/email

    Post by bgone » 05 Jun 2018, 05:51

    jojo wrote:
    04 Jun 2018, 13:24
    Are you really on a 2.4x?
    Hi,

    I using OTRS with version 5 now

    Bgone

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