The requested URL otrs_installer.pl was not found on this server.

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skilled
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Posts: 31
Joined: 11 Apr 2018, 13:53
OTRS Version?: 3.3.6

The requested URL otrs_installer.pl was not found on this server.

Post by skilled » 25 May 2018, 14:36

Hello All,

I am trying to install OTRS3.3.6 from the tar.gz on a Ubuntu server 16.04 and i am having trouble with apache.
My problem is: when i am navigating to http://localhost/otrs/ or http://localhost/otrs/installer.pl the response is: The requested URL /otrs/installer.pl was not found on this server but if i am navigating to http://localhost/otrs/installer.pl then i get message that ask if i want to download this file installer.pl also , (not found and do you want to download installer.pl.)
I have configured:
cp -va /opt/otrs/scripts/apache2-httpd.include.conf /etc/apache2/sites-available/otrs.conf
cd /etc/apache2/sites-available/
admotrs@server-otrs:/etc/apache2/sites-available# chown root:root otrs.conf
admotrs@server-otrs:/etc/apache2/sites-available# a2ensite otrs.conf

i copied /opt/otrs/scripts/apache2-httpd.include.conf. to /etc/apache2/conf-available directory but i could not enable it with a2ensite apache2-httpd.include, it shows that it is not exist.

admotrs@server-otrs:/# cd /opt/otrs/var/cron
admotrs@server-otrs:/opt/otrs/var/cron# for foo in *.dist; do cp $foo `basename $foo .dist`; done

Started Cron jobs
perlModules:
o Crypt::Eksblowfish::Bcrypt.......ok (v0.009)
o Crypt::SSLeay....................ok (v0.73_04)
o Date::Format.....................ok (v2.24)
o DBI..............................ok (v1.634)
o DBD::mysql.......................ok (v4.033)
o DBD::ODBC........................Not installed! (optional - Required to connect to a MS-SQL database.)
o DBD::Oracle......................Not installed! (optional - Required to connect to a Oracle database.)
o DBD::Pg..........................Not installed! (optional - Required to connect to a PostgreSQL database.)

o Encode::HanExtra.................ok (v0.23)
o GD...............................ok (v2.53)
o GD::Text.......................ok (v0.86)
o GD::Graph......................ok (v1.48)
o IO::Socket::SSL..................ok (v2.024)
o JSON::XS.........................ok (v3.01)
o List::Util::XS...................ok (v1.41)
\C is deprecated in regex; marked by <-- HERE in m/(\C <-- HERE )/ at /opt/otrs/Kernel/cpan-lib/URI/Escape.pm line 205.
o LWP::UserAgent...................ok (v6.05)
o Mail::IMAPClient.................ok (v3.38)
o IO::Socket::SSL................ok (v2.024)
o ModPerl::Util....................Not installed! (optional - Improves Performance on Apache webservers dramatically.)
o Net::DNS.........................ok (v0.81)
o Net::LDAP........................Not installed! (optional - Required for directory authentication.)
o Net::SSL.........................ok (v2.88)
o PDF::API2........................Not installed! (optional - Required for PDF output.)
o Compress::Zlib.................ok (v2.068)
o Text::CSV_XS.....................ok (v1.21)
o Time::HiRes......................ok (v1.9726)
o XML::Parser......................ok (v2.44)
o YAML::XS.........................ok (v0.41
i used of coures the manuel to install otrs.
Could anyone give me advices to solve this problem?
Thanks in advance

reneeb
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Re: The requested URL otrs_installer.pl was not found on this server.

Post by reneeb » 25 May 2018, 15:18

Did you restart the apache?
Perl / OTRS development: http://perl-services.de
Free OTRS add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de

wurzel
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Re: The requested URL otrs_installer.pl was not found on this server.

Post by wurzel » 25 May 2018, 15:56

Hi,

enabled perl module?

Code: Select all

a2enmod perl
usually works for me ;)

regards
Flo
    ((OTRS)) Community Edition 6.0.x, LAMP LIVE auf Debian 9
    OTRS 6 Managed Silver

    -- Ich beantworte keine Forums-Fragen PN - No PN please

    I won't answer to unfriendly users any more. A greeting and regards are just polite.

    skilled
    OTRS newbie
    Posts: 31
    Joined: 11 Apr 2018, 13:53
    OTRS Version?: 3.3.6

    Re: The requested URL otrs_installer.pl was not found on this server.

    Post by skilled » 25 May 2018, 16:01

    reneeb wrote:Did you restart the apache?
    yes, i did that

    skilled
    OTRS newbie
    Posts: 31
    Joined: 11 Apr 2018, 13:53
    OTRS Version?: 3.3.6

    Re: The requested URL otrs_installer.pl was not found on this server.

    Post by skilled » 25 May 2018, 16:03

    wurzel wrote:Hi,

    enabled perl module?

    Code: Select all

    a2enmod perl
    usually works for me ;)

    regards
    Flo
    i had an error: Module perl is not exist i did this in Top level, i mean i did nit run this command in subfolder

    wurzel
    OTRS guru
    Posts: 2530
    Joined: 08 Jul 2010, 22:25
    OTRS Version?: 6.0.x

    Re: The requested URL otrs_installer.pl was not found on this server.

    Post by wurzel » 25 May 2018, 16:25

    Hi,

    output should be:

    Code: Select all

    root@server:~# a2enmod perl
    Module perl already enabled
    
    So you have to fix this.

    regards
    Florian
      ((OTRS)) Community Edition 6.0.x, LAMP LIVE auf Debian 9
      OTRS 6 Managed Silver

      -- Ich beantworte keine Forums-Fragen PN - No PN please

      I won't answer to unfriendly users any more. A greeting and regards are just polite.

      skilled
      OTRS newbie
      Posts: 31
      Joined: 11 Apr 2018, 13:53
      OTRS Version?: 3.3.6

      Re: The requested URL otrs_installer.pl was not found on this server.

      Post by skilled » 01 Jun 2018, 08:45

      wurzel wrote:
      25 May 2018, 16:25
      Hi,

      output should be:

      Code: Select all

      root@server:~# a2enmod perl
      Module perl already enabled
      
      So you have to fix this.

      regards
      Florian
      i fixed it but the problem still

      wurzel
      OTRS guru
      Posts: 2530
      Joined: 08 Jul 2010, 22:25
      OTRS Version?: 6.0.x

      Re: The requested URL otrs_installer.pl was not found on this server.

      Post by wurzel » 01 Jun 2018, 10:29

      Hi,

      then check the logs. There must be something shown.

      Flo
        ((OTRS)) Community Edition 6.0.x, LAMP LIVE auf Debian 9
        OTRS 6 Managed Silver

        -- Ich beantworte keine Forums-Fragen PN - No PN please

        I won't answer to unfriendly users any more. A greeting and regards are just polite.

        skilled
        OTRS newbie
        Posts: 31
        Joined: 11 Apr 2018, 13:53
        OTRS Version?: 3.3.6

        Re: The requested URL otrs_installer.pl was not found on this server.

        Post by skilled » 01 Jun 2018, 12:38

        wurzel wrote:
        01 Jun 2018, 10:29
        Hi,

        then check the logs. There must be something shown.

        Flo
        i had already checked the log but nothing to shown about this problem

        wurzel
        OTRS guru
        Posts: 2530
        Joined: 08 Jul 2010, 22:25
        OTRS Version?: 6.0.x

        Re: The requested URL otrs_installer.pl was not found on this server.

        Post by wurzel » 02 Jun 2018, 07:41

        Hi,

        can you try with otrs 6

        just for testing.


        Maybe the 3.x is too old and you need a older linux?

        Flo
          ((OTRS)) Community Edition 6.0.x, LAMP LIVE auf Debian 9
          OTRS 6 Managed Silver

          -- Ich beantworte keine Forums-Fragen PN - No PN please

          I won't answer to unfriendly users any more. A greeting and regards are just polite.

          skilled
          OTRS newbie
          Posts: 31
          Joined: 11 Apr 2018, 13:53
          OTRS Version?: 3.3.6

          Re: The requested URL otrs_installer.pl was not found on this server.

          Post by skilled » 05 Jun 2018, 08:42

          wurzel wrote:
          02 Jun 2018, 07:41
          Hi,

          can you try with otrs 6

          just for testing.


          Maybe the 3.x is too old and you need a older linux?

          Flo
          Hi,
          yes, actually i also decided to test with otrs 6.
          I will do the test then i give feedback
          Thanks a lot

          skilled
          OTRS newbie
          Posts: 31
          Joined: 11 Apr 2018, 13:53
          OTRS Version?: 3.3.6

          Re: The requested URL otrs_installer.pl was not found on this server.

          Post by skilled » 08 Jun 2018, 08:54

          it is working now with otrs 6.
          i could running web installer (i have problem with root user that it shows ,, access denied'' , but i will search for soluation)

          Thanks again.

          skilled
          OTRS newbie
          Posts: 31
          Joined: 11 Apr 2018, 13:53
          OTRS Version?: 3.3.6

          Re: The requested URL otrs_installer.pl was not found on this server.

          Post by skilled » 08 Jun 2018, 10:48

          One question:
          should i use MyISAM or Innodb as default storag engine ?

          wurzel
          OTRS guru
          Posts: 2530
          Joined: 08 Jul 2010, 22:25
          OTRS Version?: 6.0.x

          Re: The requested URL otrs_installer.pl was not found on this server.

          Post by wurzel » 08 Jun 2018, 11:42

          Hi,

          OTRS will complain if you choose MyISAM

          Florian
            ((OTRS)) Community Edition 6.0.x, LAMP LIVE auf Debian 9
            OTRS 6 Managed Silver

            -- Ich beantworte keine Forums-Fragen PN - No PN please

            I won't answer to unfriendly users any more. A greeting and regards are just polite.

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