Add Dynamic Field to TicketZoom Customer Information

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benk
OTRS newbie
Posts: 3
Joined: 19 Jan 2018, 16:47
OTRS Version?: 6.0.4
Real Name: Timo Benk
Company: B1 Systems GmbH

Add Dynamic Field to TicketZoom Customer Information

Post by benk » 20 Jan 2018, 11:16

Hi,

is it possible to add a dynamic field type Customer to the Customer Information box in the TicketZoom
window? It works for me with dynamic fields type Ticket, but it does not seem to work with dynamic
fields type Customer.

Greetings,
-timo

benk
OTRS newbie
Posts: 3
Joined: 19 Jan 2018, 16:47
OTRS Version?: 6.0.4
Real Name: Timo Benk
Company: B1 Systems GmbH

Re: Add Dynamic Field to TicketZoom Customer Information

Post by benk » 21 Jan 2018, 09:32

Hi,

i found the answer by myself:

The dynamic fields which belong to Customer has to be configured using the Customer Company map in Config.pm:

Code: Select all

    
    $Self->{CustomerCompany}->{Map} = [
      [ 'CustomerID',             'CustomerID', 'customer_id', 0, 1, 'var', '', 0 ],
      [ 'CustomerCompanyName',    'Customer',   'name',        1, 1, 'var', '', 0 ],
      [ 'CustomerCompanyStreet',  'Street',     'street',      1, 0, 'var', '', 0 ],
      [ 'CustomerCompanyZIP',     'Zip',        'zip',         1, 0, 'var', '', 0 ],
      [ 'CustomerCompanyCity',    'City',       'city',        1, 0, 'var', '', 0 ],
      [ 'CustomerCompanyCountry', 'Country',    'country',     1, 0, 'var', '', 0 ],
      [ 'CustomerCompanyURL',     'URL',        'url',         1, 0, 'var', '[% Data.CustomerCompanyURL | html %]', 0 ],
      [ 'CustomerCompanyComment', 'Comment',    'comments',    1, 0, 'var', '', 0 ],
      [ 'ValidID',                'Valid',      'valid_id',    0, 1, 'int', '', 0 ],
      [ 'DynamicField_ContractStart', undef, 'ContractStart', 2, 1, 'dynamic_field', undef, 0 ],
      [ 'DynamicField_ContractEnd', undef, 'ContractEnd', 2, 1, 'dynamic_field', undef, 0 ],
      [ 'DynamicField_Contingent', undef, 'Contingent', 2, 1, 'dynamic_field', undef, 0 ],
    ];
Greetings,
-timo

inesc
OTRS newbie
Posts: 3
Joined: 31 Mar 2015, 17:10
OTRS Version?: 6.0.12

Re: Add Dynamic Field to TicketZoom Customer Information

Post by inesc » 09 Nov 2018, 16:39

Hey,

Thx for the information, do you know if it's possible to map it from Sysconfig?

Thx in advance for your feedback!
Ines

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