Customer Portal - Disable 'New Ticket'

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auDAAdmin
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Posts: 24
Joined: 06 Oct 2014, 01:17
OTRS Version?: 4.0.17
Real Name: Osley
Company: auDA

Customer Portal - Disable 'New Ticket'

Post by auDAAdmin » 20 Jul 2016, 07:50

Hi,

Once logged into the OTRS Customer Portal, how do I disable the 'New Ticket' option under 'Tickets' ?

The reason for this is that I'm using Process Tickets as our preferred form of workflow, and 'New process ticket' under 'Tickets' is sufficient, where 'New Ticket' is confusing to several staff members.

I've looked at SysConfig however I'm not able to distinguish the required control type.

reneeb
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Re: Customer Portal - Disable 'New Ticket'

Post by reneeb » 20 Jul 2016, 08:56

Disable the option CustomerFrontend::Module###CustomerTicketMessage in Ticket → Frontend::Customer::ModuleRegistration
Perl / OTRS development: http://perl-services.de
Free OTRS add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de

auDAAdmin
OTRS newbie
Posts: 24
Joined: 06 Oct 2014, 01:17
OTRS Version?: 4.0.17
Real Name: Osley
Company: auDA

Re: Customer Portal - Disable 'New Ticket'

Post by auDAAdmin » 21 Jul 2016, 01:37

Thanks for this - it worked perfectly.

Much appreciated.
:D

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