Internal Server Error with chinese characters (AgentTicketZoom)

与 OTRS 相关的各种安装配置等问题

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hquadrat
OTRS newbie
Posts: 3
Joined: 28 Jul 2015, 17:26
OTRS Version?: 3.3.14

Internal Server Error with chinese characters (AgentTicketZoom)

Post by hquadrat » 28 Jul 2015, 17:43

Hi all,

after the upgrade to 3.3.14 almost everything runs fine with OTRS, except:

if the system receives an email with chinese characters or we paste some chinese characters ourselves, the next view of the article shows an internal server error. Do I install a plain new version of 3.3.14 with the delivered OTRS database dump, the same problem can be reproduced.

Articles in the same ticket without chinese characters show without problems, if I include UTF-8 symbols (like arrows etc.) there is also _no_ error.

The error_log shows very little:
[Tue Jul 28 16:22:05 2015] [error] [client 188.x.x.x] Premature end of script headers: cgiwrap, referer: http://example.org/otrs/index.pl?Action ... rticleID=5

Perl v5.10.1
MySQL 5.5.44
OS Linux CentOS 6.6

MySQL character sets for tables and fields are all set to UTF-8 ('AdminSupport' view in OTRS says all fine also), Config.pm does not contain any weird chars.

There are some similar cases with OTRS on Google but I could not find a direct solution for the issue. [PHPMyAdmin shows articles correctly but that's PHP, so not helpful]

Thanks for any hints,

Henning
OTRS 3.3.14 (testing/public) on Linux CentOS 6.6 with MySQL 5.5.44 database.

hquadrat
OTRS newbie
Posts: 3
Joined: 28 Jul 2015, 17:26
OTRS Version?: 3.3.14

Re: Internal Server Error with chinese characters (AgentTicketZoom)

Post by hquadrat » 28 Jul 2015, 18:26

Found that with different keywords on Google

viewtopic.php?t=10928

But it's so many years ago, I can't sort out myself if it's still relevant.

Regards, Henning
OTRS 3.3.14 (testing/public) on Linux CentOS 6.6 with MySQL 5.5.44 database.

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crythias
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OTRS Version?: 5.0.x
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Re: Internal Server Error with chinese characters (AgentTicketZoom)

Post by crythias » 28 Jul 2015, 19:10

I am or may be unable to directly help, but please be aware that this forum contains a Chinese language subforum who might be aware of and assist in this.
OTRS 5.0.x (private/testing/public) on Linux with MySQL database. Also on github.
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hquadrat
OTRS newbie
Posts: 3
Joined: 28 Jul 2015, 17:26
OTRS Version?: 3.3.14

Re: Internal Server Error with chinese characters (AgentTicketZoom)

Post by hquadrat » 28 Jul 2015, 20:21

Could you be so kind and move the topic there (Chinese subforum), crythias? Thanks a lot!
OTRS 3.3.14 (testing/public) on Linux CentOS 6.6 with MySQL 5.5.44 database.

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