New Module on Feature-Addons.de: TicketTemplates

Do you do templating design work, write Perl, or otherwise have expertise that you want to try to bring to market. Please do so here.
Post Reply
reneeb
OTRS guru
Posts: 4617
Joined: 13 Mar 2011, 09:54
OTRS Version?: 3.3.x
Company: Perl-Services.de
Contact:

New Module on Feature-Addons.de: TicketTemplates

Post by reneeb » 30 Sep 2014, 11:39

How much time do your agents spend to enter the same settings for all the tickets? Probably too much ;-) With TicketTemplates, you can define templates for new phone tickets. You can define the default values for

* Ticket Type
* Subject
* Priority
* Text of tickets
* Queue
* Owner
* Time units
* Service (if later selected customer has the service)
* SLA (if later selected customer has the service)

http://feature-addons.de/otrs/Ticket/TicketTemplates (german)
Perl / OTRS development: http://perl-services.de
Free OTRS add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de

Post Reply