[Add-on Announcement] Support Quota Add-on

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denydias
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Re: [Add-on Announcement] Support Quota Add-on

Post by denydias » 23 Dec 2015, 14:47

jojo wrote:Well most do and don't see it as a force to get additional features. Also loads of former "paid" features where moved to the main framework in the last years.
That's not the case for Time Accounting Quota Add-on, which is why Support Quota Add-on exists in the first place.

Speaking of it, let's come back to the topic, which is Support Quota.

jebbhb
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Re: [Add-on Announcement] Support Quota Add-on

Post by jebbhb » 23 Dec 2015, 15:45

denydias wrote: Please post a full log of the installation process.
Well....I'm not a programmer, so perhaps I missunderstood something :(

1) For OTRS 5, I just follow this procedure https://otrs.github.io/doc/manual/admin ... -on-centos
Even with the additional perl modules.
2) When I fully installed, I just try to install the package through the web-admin interface, getting this error

Code: Select all

Backend ERROR: OTRS-CGI-00 Perl: 5.10.1 OS: linux Time: Mon Dec 21 17:12:38 2015 Message: Invalid Package! RemoteAddress: 10.10.40.140 RequestURI: /otrs/index.pl Traceback (5844): Module: Kernel::System::Package::RepositoryAdd Line: 329 Module: Kernel::System::Package::PackageInstall Line: 566 Module: Kernel::Modules::AdminPackageManager::_InstallHandling Line: 1848 Module: Kernel::Modules::AdminPackageManager::Run Line: 1235 Module: Kernel::System::Web::InterfaceAgent::Run Line: 1042 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40 Module: (eval) (v1.99) Line: 204 Module: ModPerl::RegistryCooker::run (v1.99) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31
That stop me. I didn't knew what to do next :(
denydias wrote: Try v1.0.4.
Ill give it a try, and I'll let u know.

Thanks!

denydias
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Re: [Add-on Announcement] Support Quota Add-on

Post by denydias » 23 Dec 2015, 15:56

jebbhb wrote:1) For OTRS 5
Are you on OTRS 5.0.5 or 5.0.4? Could you please try it with 5.0.4? My production server is 5.0.4 and the package installs just fine.

I'll upgrade the development environment to 5.0.5 and see how it works from there after the holidays.

Anyway, if you are in a hurry, I advise you to stick with v1.0.4 for OTRS 4.x.

jebbhb
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Re: [Add-on Announcement] Support Quota Add-on

Post by jebbhb » 23 Dec 2015, 16:02

denydias wrote:Are you on OTRS 5.0.5 or 5.0.4?.
otrs-5.0.5-01.noarch.rpm
Ill search 5.0.4 as u suggest.....
Im not in a hurry, but those notificactions tellin' me to update to 5 are annoying :lol: so I did it

denydias
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Re: [Add-on Announcement] Support Quota Add-on

Post by denydias » 23 Dec 2015, 16:03

jebbhb,

Have you tried to install the zip/tar.gz file from the GitHub release page or just the opm file from here?

If you tried the former, please try the pointed opm (or the easier download from OPAR).

denydias
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Re: [Add-on Announcement] Support Quota Add-on

Post by denydias » 23 Dec 2015, 16:07

jebbhb wrote:Ill search 5.0.4 as u suggest.....
Here.

jebbhb
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Re: [Add-on Announcement] Support Quota Add-on

Post by jebbhb » 23 Dec 2015, 16:11

I just try with the opm file via web interface.
I haven't try to install it with the tar files.....I found a forum about it but something went wrong (I'm not sure and I do not recall what the problem was) so I stop tryin' to do it that way, and I just try the opm files with the web interface....

Installing OTRS 5.0.4 right now......

jebbhb
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Re: [Add-on Announcement] Support Quota Add-on

Post by jebbhb » 23 Dec 2015, 17:23

I test the OTRS 5.0.4 with Quota 2, trying to install it via web interface (Package Manager) and again the error ...

Code: Select all

Backend ERROR: OTRS-CGI-30 Perl: 5.10.1 OS: linux Time: Wed Dec 23 10:18:38 2015 Message: Invalid Package! RemoteAddress: 10.10.40.140 RequestURI: /otrs/index.pl Traceback (5893): Module: Kernel::System::Package::RepositoryAdd Line: 329 Module: Kernel::System::Package::PackageInstall Line: 566 Module: Kernel::Modules::AdminPackageManager::_InstallHandling Line: 1848 Module: Kernel::Modules::AdminPackageManager::Run Line: 1235 Module: Kernel::System::Web::InterfaceAgent::Run Line: 1041 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40 Module: (eval) (v1.99) Line: 204 Module: ModPerl::RegistryCooker::run (v1.99) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31
Im not a developer, so I do not understand quite right the error...any clue?

Regards

denydias
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Re: [Add-on Announcement] Support Quota Add-on

Post by denydias » 23 Dec 2015, 19:19

jebbhb wrote:any clue?
No clues. That's quite strange. I use Ubuntu 14.04 LTS with OTRS 5.0.4 and the installation process goes just fine. If you have the time, try it.

As I said, after the holiday I'm going to try v2 on OTRS 5.0.5. I don't think there will be any surprises though.

As a last resort, try OTRS 4.0.14 with Support Quota v1.0.4.
Last edited by denydias on 24 Dec 2015, 02:59, edited 1 time in total.

jebbhb
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Re: [Add-on Announcement] Support Quota Add-on

Post by jebbhb » 24 Dec 2015, 00:04

denydias wrote:As a last resort, try OTRS 4.0.14 with Support Quota v1.0.4.
It worked!!!!
Im so happy to finally see this working :-D

A couple of things ...
1) The installer creates the field as quota, but the modification asks for a 'cquota' field in the database.
2) Is there a way to get the "Available Customer Support Quota" in the right panel of the Customer screen? On that panel, the "Total Quota" is available, however, the "available quota" does not.

Thanks a lot for your help denydias.

Regards

denydias
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Re: [Add-on Announcement] Support Quota Add-on

Post by denydias » 24 Dec 2015, 02:52

jebbhb wrote:It worked!!!!
I'm glad it did.
jebbhb wrote:1) The installer creates the field as quota, but the modification asks for a 'cquota' field in the database.
'quota' is the required field up to v1.0.4. 'cquota' is required for v2+. See the big black bold IMPORTANT UPGRADE NOTE on v2 regarding this change.
jebbhb wrote:2) Is there a way to get the "Available Customer Support Quota" in the right panel of the Customer screen? On that panel, the "Total Quota" is available, however, the "available quota" does not.
The Support Quota widget is available only at TicketZoom (see the browser address) for an agent. I don't know what you mean by 'right panel of the Customer screen'.

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Re: [Add-on Announcement] Support Quota Add-on

Post by jebbhb » 28 Dec 2015, 16:23

denydias wrote:I don't know what you mean by 'right panel of the Customer screen'.
It is the AgentCustomerInformationCenter (according to what the url shows)

It shows the total quota, but doesn't show the available quota.

Please let me know if I make my self clear about it ;)

denydias
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Re: [Add-on Announcement] Support Quota Add-on

Post by denydias » 28 Dec 2015, 16:52

jebbhb wrote:
denydias wrote:It shows the total quota, but doesn't show the available quota.
Sure it does! See this image from the documentation:

Image

It shows the available, used and contracted quota for the current period. If you're not seeing those, there is something very wrong.

jebbhb
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Re: [Add-on Announcement] Support Quota Add-on

Post by jebbhb » 28 Dec 2015, 19:07

Thats AgentTicketZoom

I mean AgentCustomerInformationCenter

In the file you can check Image

The "quota" (600) is the total quota, not the available quota

denydias
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Re: [Add-on Announcement] Support Quota Add-on

Post by denydias » 28 Dec 2015, 19:12

jebbhb wrote:Thats AgentTicketZoom

I mean AgentCustomerInformationCenter
Oh! I see now!

No, no widget for AgentCustomerInformationCenter. It only loads upon AgentTicketZoom.

jebbhb
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Re: [Add-on Announcement] Support Quota Add-on

Post by jebbhb » 06 Jan 2016, 00:13

I just installed the 5.05 otrs with 2.0 SQ and it worked.... :lol:
I don't know what I did last time so it didn't work.....but is working now......

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Re: [Add-on Announcement] Support Quota Add-on

Post by piojapotter1 » 09 Feb 2016, 18:22

Hi! I am trying to use your add-on with LDAP, it is possible?

denydias
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Re: [Add-on Announcement] Support Quota Add-on

Post by denydias » 09 Feb 2016, 23:24

piojapotter1 wrote:Hi! I am trying to use your add-on with LDAP, it is possible?
Hi, piojapotter1.

Support Quota has absolutely nothing to do with LDAP. It should load fine under any auth scheme if the add-on install instructions were observed.

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Re: [Add-on Announcement] Support Quota Add-on

Post by piojapotter1 » 18 Feb 2016, 22:49

Do you have a solution for widget to AgentCustomerInformation?

denydias
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Re: [Add-on Announcement] Support Quota Add-on

Post by denydias » 18 Feb 2016, 22:55

piojapotter1 wrote:Do you have a solution for widget to AgentCustomerInformation?
Nope.

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Re: [Add-on Announcement] Support Quota Add-on

Post by denydias » 13 Apr 2016, 07:58

I'm pleased to announce SupportQuota v2.0.1 release.

This major release adds Hungarian translation and other minor improvements.

Thanks to @urbalazs for the pull request.

PS: can a moderator move this thread to OTRS Forum > OTRS Developers > Patches / Modules? Thank you.

denydias
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Re: [Add-on Announcement] Support Quota Add-on

Post by denydias » 29 Mar 2017, 01:22

I'm pleased to announce SupportQuota v2.1.0 release.

This feature release adds a Support Quota widget in the Customer interface.

Thanks to @edicarloslds for the pull request.

PS: can a moderator move this thread to OTRS Forum > OTRS Developers > Patches / Modules? Thank you.

stephanej
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Re: [Add-on Announcement] Support Quota Add-on

Post by stephanej » 16 Jun 2018, 08:33

Hello everyone,
First thank you for this development.
Does this Add-on work with OTRS 6 ?
OTRS 6.x.x

stephanej
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Re: [Add-on Announcement] Support Quota Add-on

Post by stephanej » 29 Jun 2018, 08:35

Hi, is this add-on still maintained? Does someone know if it is compatible with OTRS 6.x ?
OTRS 6.x.x

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