Hi Folks.
I took a look to the dtl file and dont seems its possible but i want to ask.
When you create a new ticket, the agent name format its name, surname: doe, john.
Its any possibility to to john, doe. In all other places are in this order, but i dont know why in the agent name its in this order.
Thanks
Change order agent surname and name
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Re: Change order agent surname and name
no one has an idea?
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Re: Change order agent surname and name
Might be in Kernel/Modules/AgentTicketCommon.pm
and
(twice)
Code: Select all
my %UserHash;
if (@OldUserInfo) {
my $Counter = 1;
for my $User ( reverse @OldUserInfo ) {
next if $UserHash{ $User->{UserID} };
$UserHash{ $User->{UserID} } = "$Counter: $User->{UserLastname} "
. "$User->{UserFirstname} ($User->{UserLogin})";
$Counter++;
}
}
Code: Select all
$UserHash{ $User->{UserID} }
= "$Counter: $User->{UserLastname} $User->{UserFirstname} ($User->{UserLogin})";
}
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