We have user accounts that have restrictions in AD on which machine they can logon to.
These accounts can't logon to the customer portal, not even if the specific machine that OTRS is installed on is added to the list.
When the restrictions are removed all works fine.
The following error is logged:
Code: Select all
[Thu Apr 11 15:56:20 2013][Notice][Kernel::System::CustomerAuth::LDAP::Auth] CustomerUser: johndoe (OU=users,DC=mycompany,DC=local) authentication failed: '80090308: LdapErr: DSID-0C0903A9, comment: AcceptSecurityContext error, data 531, v1db1