Problem with MultiLDAP Backend (SOLVED)

[IXLabs]

Hi people.

Im facing a very strange problem with the user backend.
I have a multi-customer backend, with at the moment 3 connections to 3 differents Domains.
The problem is, if the last domain is test3 and the others test1 and test2, if i try to log as customer who belongs to another domain, the OTRS only look to get the auth at the last Domain, test3. But not the others.
The strange thing is, if i log as technician and click on clients, if i dont have the metod $self->{CustomerUserX} = {......}, OTRS dont show me the whole clients.

Thanks!

[crythias]

Did you increment the index for the Keys for CustomerUser and CustomerAuth?

CustomerUser1;
CustomerUser2;
CustomerUser3;

CustomerAuth1;
...
(Note that the index needs to be at the END of each field)

[IXLabs]

Hi !

do you mean here, for each one (every one in bold)

Code: Select all

                [b]$Self->{'Customer::AuthModule'}[/b] = 'Kernel::System::CustomerAuth::LDAP';
                [b]$Self->{'Customer::AuthModule[/b]::LDAP::Host'} = $Hostymedia;
               [b] $Self->{'Customer::AuthModule[/b]::LDAP::BaseDN'} = $BaseDNymedia;
                [b]$Self->{'Customer::AuthModule[/b]::LDAP::UID'} = 'mail';
                [b]$Self->{'Customer::AuthModule[/b]::LDAP::GroupDN'} = $CGroupDNymedia;
                [b]$Self->{'Customer::AuthModule[/b]::LDAP::AccessAttr'} = 'member';
                [b]$Self->{'Customer::AuthModule[/b]::LDAP::UserAttr'} = 'DN';
               [b] $Self->{'Customer::AuthModule[/b]::LDAP::SearchUserDN'} = $SearchUserDNymedia;
               [b] $Self->{'Customer::AuthModule[/b]::LDAP::SearchUserPw'} = $SearchUserPWymedia;
               [b] $Self->{'Customer::AuthModule[/b]::LDAP::Params'} = {
                    port => 389,
                    timeout => 120,
                    async => 0,
                    version => 3
                };

And here:

Code: Select all

$Self->{CustomerUser1} = {
                        Name => 'Ymedia',
                        Module => 'Kernel::System::CustomerUser::LDAP',
                        Params => {
                        SourceCharset => 'utf-8',
                        DestCharset => 'utf-8',

                        Host => $Hostymedia,
                        BaseDN => $BaseDNymedia,
                        SSCOPE => 'sub',
                        UserDN => $SearchUserDNymedia,
                        UserPw => $SearchUserPWymedia,
                        AlwaysFilter => '(objectclass=user)',
                        },
                        CustomerKey => 'mail',
                        CustomerID => 'mail',
                        CustomerUserSearchListLimit => 2000,
                        CustomerUserListFields => ['givenname', 'sn', 'mail'],
                        CustomerUserSearchFields => ['givenname', 'sn', 'mail'],
                        CustomerUserPostMasterSearchFields => ['mail'],
                        CustomerUserNameFields => ['givenname', 'sn'],
                        CacheTTL => 0,

[crythias]

(Note that the index needs to be at the END of each field)

$Self->{'Customer::AuthModule::LDAP::SearchUserPw1'}

[IXLabs]

Like This?

Code: Select all

            $Self->{'Customer::AuthModule1'} = 'Kernel::System::CustomerAuth::LDAP';
            $Self->{'Customer::AuthModule::LDAP::Host1'} = $Hostdune;
            $Self->{'Customer::AuthModule::LDAP::BaseDN1'} = $BaseDNdune;
            $Self->{'Customer::AuthModule::LDAP::UID1'} = 'mail';
            #$Self->{'Customer::AuthModule::LDAP::UID1'} = 'mail';

            $Self->{'Customer::AuthModule::LDAP::GroupDN1'} = $CGroupDNdune;
            $Self->{'Customer::AuthModule::LDAP::AccessAttr1'} = 'member';
            $Self->{'Customer::AuthModule::LDAP::UserAttr1'} = 'DN';

            $Self->{'Customer::AuthModule::LDAP::SearchUserDN1'} = $SearchUserDNdune;
            $Self->{'Customer::AuthModule::LDAP::SearchUserPw1'} = $SearchUserPWdune;

            $Self->{'Customer::AuthModule::LDAP::Params1'} = {
                port => 389,
                timeout => 120,
                async => 0,
                version => 3,
            };

[crythias]

yes

[IXLabs]

Thanks, it works!