Hi.
Im trying to translate the decision results values from the Ticket.
I found some people speaking about that on the mailing list, but no one clarifies how exactly that must be done.
I tried looking on the AgentTicketGenericCommon.pm and dtl but no luck. Also on AgentTicketDecision pl & dtl.
If anyone could give me some advice
Translate "Decision" result values. How?
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Re: Translate "Decision" result values. How?
Have a look at the part about OTRS translation. This is the way it goes.
$OTRS_HOME/Kernel/Language/<CustomTranslationFile>
$OTRS_HOME/Kernel/Language/<CustomTranslationFile>
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IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems