Hi,
It should be possible to hide a field (esp. the SLA Field) without changing the dtl files. I learned that the best way for this a html output filter is.
Is it also possible to move fields (esp. from down to up?) with output filters?
Has anybody a short piece of example code for me?
Regards, Bernd.
Hide Field in Ticket (Output Filter)
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Hide Field in Ticket (Output Filter)
OTRS 3.2.5 ITSM, FAQ, MyServices, RegexCheck4Cmdb and support contract available...
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Re: Hide Field in Ticket (Output Filter)
Hi,
I have also been trying to figure out how to do this for a new phone ticket.
Is it possible to remove/reorder the fields in the ticket?
Have u found out how to do this.
I am very new to OTRS and perl.
Thanks
Joe
I have also been trying to figure out how to do this for a new phone ticket.
Is it possible to remove/reorder the fields in the ticket?
Have u found out how to do this.
I am very new to OTRS and perl.
Thanks
Joe
Sydney, Australia
OTRS 3.3.6 on Windows Server 2003, IIS6 with MSSQL database
OTRS 3.3.6 on Windows Server 2003, IIS6 with MSSQL database
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Re: Hide Field in Ticket (Output Filter)
A sample filter https://github.com/reneeb/otrs-QuickClo ... erClose.pm the repository has also the config settings to enable the filter (see Kernel/Config/Files/QuickClose.xml)
You do a complete rebuild of the page... To reorder fields, you have to know regular expressions.
You do a complete rebuild of the page... To reorder fields, you have to know regular expressions.
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
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Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
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Re: Hide Field in Ticket (Output Filter)
Thanks a lot. I will start playing around with it.
Cheers,
Joe
Cheers,
Joe
Sydney, Australia
OTRS 3.3.6 on Windows Server 2003, IIS6 with MSSQL database
OTRS 3.3.6 on Windows Server 2003, IIS6 with MSSQL database
Re: Hide Field in Ticket (Output Filter)
Reneeb,reneeb wrote: ↑11 Jan 2013, 13:47 A sample filter https://github.com/reneeb/otrs-QuickClo ... erClose.pm the repository has also the config settings to enable the filter (see Kernel/Config/Files/QuickClose.xml)
You do a complete rebuild of the page... To reorder fields, you have to know regular expressions.
Is it possible to update the link, as it not valid now?
OTRS 6.0.3
ITSM 6.0.3
Ubuntu Server 16.04 Xenial
MySQL 5.7
ITSM 6.0.3
Ubuntu Server 16.04 Xenial
MySQL 5.7
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Re: Hide Field in Ticket (Output Filter)
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de