i find that notification can do it .
i create a notification, set the receivers are customer and the trigger is TicketCreate, also i set some conditions, such as : ticket state is open, Article type: web request/phone, Lock
However it didn't work, system didn't response at all, i checked the log only have i created ticket information. Is there anyone can figue this out? Thanks!
Code: Select all
Fri Nov 23 16:22:35 2012][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentDashboard:yinxing)
[Fri Nov 23 16:23:01 2012][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentDashboard:yinxing)
[Fri Nov 23 16:23:05 2012][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=Admin:yinxing)
[Fri Nov 23 16:23:08 2012][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AdminNotificationEvent:yinxing)
[Fri Nov 23 16:23:12 2012][Error][Kernel::Output::HTML::Layout::BuildSelection][2151] Need Data!
[Fri Nov 23 16:23:12 2012][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AdminNotificationEvent;Subaction=Change;ID=3:yinxing)
[Fri Nov 23 16:27:59 2012][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentDashboard:yinxing)
[Fri Nov 23 16:28:06 2012][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone:yinxing)
[Fri Nov 23 16:28:11 2012][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:yinxing)
[Fri Nov 23 16:28:13 2012][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:yinxing)
[Fri Nov 23 16:28:14 2012][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=:yinxing)
[Fri Nov 23 16:28:14 2012][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:yinxing)
[Fri Nov 23 16:28:14 2012][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:yinxing)
[Fri Nov 23 16:28:15 2012][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:yinxing)
[Fri Nov 23 16:28:15 2012][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:yinxing)
[Fri Nov 23 16:28:16 2012][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=:yinxing)
[Fri Nov 23 16:28:16 2012][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:yinxing)
[Fri Nov 23 16:28:16 2012][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:yinxing)
[Fri Nov 23 16:28:16 2012][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:yinxing)
[Fri Nov 23 16:28:17 2012][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:yinxing)
[Fri Nov 23 16:28:18 2012][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:yinxing)
[Fri Nov 23 16:28:19 2012][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:yinxing)
[Fri Nov 23 16:28:20 2012][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 2s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:yinxing)
[Fri Nov 23 16:28:23 2012][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:yinxing)
[Fri Nov 23 16:28:29 2012][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:yinxing)
[Fri Nov 23 16:28:46 2012][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2012112310000243/test autoreply] created (TicketID=1372,Queue=5 鏈嶅姟鍙伴棶棰樹笌寤鸿,Priority=3 浣?State=open)
[Fri Nov 23 16:28:46 2012][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=StoreNew:yinxing)
[Fri Nov 23 16:28:47 2012][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone;Subaction=Created;TicketID=1372:yinxing)
[Fri Nov 23 16:28:51 2012][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=1372:yinxing)
[Fri Nov 23 16:28:52 2012][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=4179;FileID=1;:yinxing)
[Fri Nov 23 16:28:55 2012][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:yinxing)