We would like a method to automatically load the cmdb database in asset management in OTRS.
Is there a plugin and for which software that will enable us to push the information to cmdb.
I have read there is a cvs Import/Export for cmdb ( initial use) and then it has to be maintained manually.
Suggestions are welcomeas we intend to use OTRS but the requirements are that the assets be automatically updated.
Thanks
Irena
Plugin for asset management
Moderator: crythias
Re: Plugin for asset management
there will be a feature add on for support customers which integrates fusion inventory
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- Znuny expert
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Re: Plugin for asset management
Hi jojo,
How about network or storage devices which the fusion inventory agent can not install on?
Can OTRS discover those devices by SNMP protocal remotely and import them into CMDB automaticlly?
Thanks,
micshi
How about network or storage devices which the fusion inventory agent can not install on?
Can OTRS discover those devices by SNMP protocal remotely and import them into CMDB automaticlly?
Thanks,
micshi
OTRS 3.2.2, ITSM 3.2.2, SystemMonitor
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Ubuntu, Apache2, MySQL 5
My OTRS Blog
OTRS Basic Concept Training
OTRS Demo Instance
Re: Plugin for asset management
No, as OTRS is not a discovery tool.
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny newbie
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Re: Plugin for asset management
I'll look forward to that new feature... That's what brought me here!
Re: Plugin for asset management
I also await this module. It is a prerequisite of any system I would recommend.
Currently I am swinging towards OCSNG/GLPI as a solution...
Currently I am swinging towards OCSNG/GLPI as a solution...
Re: Plugin for asset management
We are using OCSNG and GLPI ..However can anyone suggest an Export /import trough CSV or something ..where in I import all the assets to OTRS and manually manage them atleast.