Hi,
I would like to add one option in owner page. Is there any possibility to add the 'choose state option' in owner assigning page(pop up window). Means, when one ticket is assigned to any one, at that time we can select the state as "assigned". Anyone no how to do it?
Thanks in advance
Regarding state
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micshi
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Re: Regarding state
select "Yes" on Ticket::Frontend::AgentTicketOwner###State.
micshi
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crythias
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Re: Regarding state
By the way, "Lock" also is similar for this purpose. Yes, it's not "assigned", but then again, "New" or "Open" is still "assigned", but "Lock" means someone actually "has" it.
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Ann
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Re: Regarding state
Thanks for your information..................
Its works...............
Its works...............