Hi!
This video describes Master/Slave tickets feature - http://www.youtube.com/watch?v=zkc_qTCSloo in OTRS 2.x
In OTRS 3.1.x I don't see that state and article duplicates in Master/Slave tickets. Is this related to Ticket::Acl::Module###1-Ticket::Acl::Module attribute that allows to close parent ticket only after closing child - when it activated?
Master/Slave tickets
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- Znuny superhero
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Master/Slave tickets
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
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OTRS 5.0.14, ITSM 5.0.14(test)
OTRS 5.0.14, ITSM 5.0.14
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- Znuny expert
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Re: Master/Slave tickets
Hi yuri0001,
MasterSlave::AdvancedEnabled
MasterSlave::UnsetMasterSlave
MasterSlave::UpdateMasterSlave
MasterSlave::FollowUpdatedMaster
I think it is a design flaw. Now MasterSlave relation share the same link type with ParenChild. It will be better to have two different ticket link types, Parent-Child and Master-Slave and apply different ACL for each of them.
micshi
please install MasterSlave package 1.2.5 since the previous version has some bugs. you also should active all advanced configurations for MasterSlave.In OTRS 3.1.x I don't see that state and article duplicates in Master/Slave tickets.
MasterSlave::AdvancedEnabled
MasterSlave::UnsetMasterSlave
MasterSlave::UpdateMasterSlave
MasterSlave::FollowUpdatedMaster
If "Ticket::Acl::Module###1-Ticket::Acl::Module" was actived, it will make CloseParentAfterClosedChilds and MasterSlave to be conflicted each other, since MasterSlave allow you to close parent(master) ticket before the child(slave) tickets are not closed yet.Is this related to Ticket::Acl::Module###1-Ticket::Acl::Module attribute that allows to close parent ticket only after closing child - when it activated?
I think it is a design flaw. Now MasterSlave relation share the same link type with ParenChild. It will be better to have two different ticket link types, Parent-Child and Master-Slave and apply different ACL for each of them.
micshi
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- Znuny superhero
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Re: Master/Slave tickets
Hi!
Thanks for your answers micshi!
I don't understand your last phrase -
To my mind this ACL's are embedded in OTRS (Ticket::Acl::Module###1-Ticket::Acl::Module) and I only may activate/desactivate them in SysConfig.
What ACL's you mean?
UPD.
Yes, I understand after reading your answer some times. It's your feature request to devide embedded ACL for ParenChild & MasterSlave to configure them separately?
Thanks for your answers micshi!
I don't understand your last phrase -
.and apply different ACL for each of them
To my mind this ACL's are embedded in OTRS (Ticket::Acl::Module###1-Ticket::Acl::Module) and I only may activate/desactivate them in SysConfig.
What ACL's you mean?
UPD.
Yes, I understand after reading your answer some times. It's your feature request to devide embedded ACL for ParenChild & MasterSlave to configure them separately?
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
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- Znuny expert
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Re: Master/Slave tickets
if "Ticket::Acl::Module###1-Ticket::Acl::Module" was not actived, I can close master ticket manually and all its slave ticket will be closed automatically.
But, after "Ticket::Acl::Module###1-Ticket::Acl::Module" was actived, I can not close Master ticket until all its slave tickets were all closed.
thats they conflict eath other.
But, after "Ticket::Acl::Module###1-Ticket::Acl::Module" was actived, I can not close Master ticket until all its slave tickets were all closed.
thats they conflict eath other.
OTRS 3.2.2, ITSM 3.2.2, SystemMonitor
Ubuntu, Apache2, MySQL 5
My OTRS Blog
OTRS Basic Concept Training
OTRS Demo Instance
Ubuntu, Apache2, MySQL 5
My OTRS Blog
OTRS Basic Concept Training
OTRS Demo Instance
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- Znuny superhero
- Posts: 631
- Joined: 17 Mar 2011, 14:40
- Znuny Version: 5.0.6
- Real Name: Yuri Kolesnikov
- Location: Russia
Re: Master/Slave tickets
О.К.
Now everything fell into place, thanks again!!!
Sorry my bad English.
Now everything fell into place, thanks again!!!
Sorry my bad English.
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)