Problem with changing default PendingDiffTime

[zabor]

Hello,

I would change default Ticket::Frontend::PendingDiffTime from 86400 (1 day) to 1209600 (14 days).
First problem was that, the PendingDiffTime field accept only 6digits, so I made changes in /opt/otrs/Kernel/Config/Files/Ticket.xml
I've change regex syntax from

Code: Select all

<String Regex="^[0-9]{1,6}$">86400</String>

to

Code: Select all

<String Regex="^[0-9]{1,7}$">86400</String>

, and then one again put 1209600 into PendingDiffTime field and approve changes.

But the problem is with auto filling callendar while I would like to set pending state.
Before I've made changes, one day was always add to the callendar, but now is automatically set to the present day. pls help me with that

If sth is not clear, pls do not hestiate to contact with me

p.s. Pls forgive me any typos....

Regards,
zabor

[micshi]

you should read source code of ticket compose action.

[jojo]

Hi, you should change the xml files as the will and need to be ovewritten by an update.

You can change the time in the sysconfig

[zabor]

you should read source code of ticket compose action.

Thx for advice micshi but which file did you mean, is it: /opt/otrs/Kernel/Modules/AgentTicketCompose.pm ?

----

Hi, you should change the xml files as the will and need to be ovewritten by an update.
You can change the time in the sysconfig

I've changed /opt/otrs/Kernel/Config/Files/Ticket.xml and set time to 1209600 in sysconfig (Ticket::Frontend::PendingDiffTime).
But you said xml files, is there something else then Ticket.xml to change?

[jojo]

Sorry I forgot a word:

Hi, you should not change the xml files as the will and need to be ovewritten by an update.



Just use sysconfig

[traduceretehnica]

i still can't manage to get it work.