Hi!
Ticket Types not translated anywhere in OTRS.
The needed translation inserted in ru_custom.pm file but appear untranslated anywhere
Ticket Types not translated anywhere
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- Znuny superhero
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Ticket Types not translated anywhere
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
Re: Ticket Types not translated anywhere
thats correct, Types are not translated in 3.x
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny superhero
- Posts: 631
- Joined: 17 Mar 2011, 14:40
- Znuny Version: 5.0.6
- Real Name: Yuri Kolesnikov
- Location: Russia
Re: Ticket Types not translated anywhere
And WHY?
This is done for what special purposes?
This is done for what special purposes?
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
Re: Ticket Types not translated anywhere
The Type was developed for ITIL wording, which never is translated....
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny expert
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Re: Ticket Types not translated anywhere
you can create new types for ticket with your prefer language(in database), then make OTRS only show these ticket types by custom ACL.
thanks,
micshi
thanks,
micshi
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Ubuntu, Apache2, MySQL 5
My OTRS Blog
OTRS Basic Concept Training
OTRS Demo Instance
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- Znuny superhero
- Posts: 631
- Joined: 17 Mar 2011, 14:40
- Znuny Version: 5.0.6
- Real Name: Yuri Kolesnikov
- Location: Russia
Re: Ticket Types not translated anywhere
OTRS has many ITIL terms, but many of them are localized. It is not very correct with respect to the client when in the user interface appear terms of ITIL, such as Criticality, Impact,Type not translated, while they have national accredited. This terminology is IT, but not the end user.jojo wrote:The Type was developed for ITIL wording, which never is translated....
Yes, i'll already done it, but I don't understand politics - see above/micshi wrote:you can create new types for ticket with your prefer language(in database), then make OTRS only show these ticket types by custom ACL.
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)