One customer to many companies
Moderator: crythias
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- Znuny newbie
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One customer to many companies
Hey,
I have one customer who is responsible for three companies. I'd like this customer could see tickets created for all these companies... In other words, I'd like to set more than one customer ID to one customer. Got it?
Thanks.
I have one customer who is responsible for three companies. I'd like this customer could see tickets created for all these companies... In other words, I'd like to set more than one customer ID to one customer. Got it?
Thanks.
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- Znuny newbie
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- Company: Voixtel
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- Znuny expert
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Re: One customer to many companies
There is a topic about "Customer with multiple IDs (Company tickets)" in chapter 11 of OTRS Admin Manual.
http://doc.otrs.org/3.0/en/html/custome ... backend-db
http://doc.otrs.org/3.0/en/html/custome ... backend-db
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Re: One customer to many companies
Hi micshi,micshi wrote:There is a topic about "Customer with multiple IDs (Company tickets)" in chapter 11 of OTRS Admin Manual.
http://doc.otrs.org/3.0/en/html/custome ... backend-db
I'm not using an external backend. Should I follow the same chapter?
thanks...
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Re: One customer to many companies
Yes
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Re: One customer to many companies
But in Kernel/Config.pm I can't find where this code is:micshi wrote:Yes
Code: Select all
# var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly
[...]
[ 'UserRoom', 'Room', 'room', 0, 1, 'var', '', 0 ],
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Re: One customer to many companies
That's does not matter.
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Re: One customer to many companies
Ops, I'm sory.. I've posted the wrong code block.micshi wrote:That's does not matter.
I don't find the following code:
Code: Select all
# var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly
[...]
[ 'UserCustomerIDs', 'CustomerIDs', 'customer_ids', 1, 0, 'var', '', 0 ],
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Re: One customer to many companies
In the customer map in the config.pm
Please read the documentation carefully. It also seems that you should get some professional support as you are expecting short time responses here.
Please read the documentation carefully. It also seems that you should get some professional support as you are expecting short time responses here.
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Never change Defaults.pm! :: Blog
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com