One customer to many companies

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leandro_abilio
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One customer to many companies

Post by leandro_abilio »

Hey,
I have one customer who is responsible for three companies. I'd like this customer could see tickets created for all these companies... In other words, I'd like to set more than one customer ID to one customer. Got it?

Thanks.
leandro_abilio
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Re: One customer to many companies

Post by leandro_abilio »

Anyone?
micshi
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Re: One customer to many companies

Post by micshi »

There is a topic about "Customer with multiple IDs (Company tickets)" in chapter 11 of OTRS Admin Manual.

http://doc.otrs.org/3.0/en/html/custome ... backend-db
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leandro_abilio
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Re: One customer to many companies

Post by leandro_abilio »

micshi wrote:There is a topic about "Customer with multiple IDs (Company tickets)" in chapter 11 of OTRS Admin Manual.

http://doc.otrs.org/3.0/en/html/custome ... backend-db
Hi micshi,
I'm not using an external backend. Should I follow the same chapter?
thanks...
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Re: One customer to many companies

Post by micshi »

Yes
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leandro_abilio
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Re: One customer to many companies

Post by leandro_abilio »

micshi wrote:Yes
But in Kernel/Config.pm I can't find where this code is:

Code: Select all

# var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly
    [...]
    [ 'UserRoom',      'Room',      'room',       0, 1, 'var', '', 0 ],
micshi
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Re: One customer to many companies

Post by micshi »

That's does not matter.
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leandro_abilio
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Re: One customer to many companies

Post by leandro_abilio »

micshi wrote:That's does not matter.
Ops, I'm sory.. I've posted the wrong code block.
I don't find the following code:

Code: Select all

# var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly
    [...]
    [ 'UserCustomerIDs', 'CustomerIDs', 'customer_ids', 1, 0, 'var', '', 0 ],
So where do I put the "UserCustomerIDs" in it?
leandro_abilio
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Re: One customer to many companies

Post by leandro_abilio »

help!!!
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Re: One customer to many companies

Post by jojo »

In the customer map in the config.pm

Please read the documentation carefully. It also seems that you should get some professional support as you are expecting short time responses here.
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