OTRS Stopped Pulling in Tickets

[mallesh]

Hello friends....

I have been getting multiple tickets for same mail again and again in OTRS 3 version & i take care that otrs.PostMasterMailbox.pl is not running parallel.
....
Logs:--
Feb 6 10:30:01 server2 crond[17506]: (otrs) CMD ($HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null)
Feb 6 10:45:01 server2 crond[17770]: (otrs) CMD ($HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null)
Feb 6 10:59:01 server2 crond[17929]: (root) CMD (/root/backup/errorlogclear.sh)
Feb 6 10:59:01 server2 crond[17930]: (root) CMD (/root/cachefree.sh)
Feb 6 11:00:01 server2 crond[17948]: (root) CMD (/etc/webmin/bandwidth/rotate.pl)
Feb 6 11:00:01 server2 crond[17949]: (root) CMD (/root/cachefree.sh)
Feb 6 11:00:01 server2 crond[17950]: (root) CMD (/root/backup/errorlogclear.sh)
Feb 6 11:00:01 server2 crond[17951]: (otrs) CMD ($HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null)
Feb 6 11:01:01 server2 crond[17968]: (root) CMD (run-parts /etc/cron.hourly)
Feb 6 11:15:01 server2 crond[18221]: (otrs) CMD ($HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null)


What this issue .....


Regards
Mallesh

[ferrosti]

Make sure your mailbox user is allowed to delete mails in this postbox.
Which protocol are you using? POP3 or IMAP?

[mallesh]

hi, ferrosti

thanks for ur response , I am using POP3 protocol for pull up mails to queue.

[ferrosti]

What about hint 1)?
Are you able to login to this postbox using POP3 with this user and delete mails?

[mallesh]

yes, after login no any mails in postbox...........

[ferrosti]

Does this happen with ALL mails in OTRS postbox or only with certain ones?
E.g. is it limited to 'receipt notifications' or whatsoever?

[mallesh]

Yes, This is only happen with one E mail ID regularly 80% mails Duplicates , but others E mail id less , rare of a duplicate mails.

[ferrosti]

What kind of mail server is this?
Please describe the kind of mail where the failure occurs more often on!

Please give more detailed information and don´t let me guess by nothing!