How to hide email notification in the list view

[hero188]

Hello
Im using ORTS 3.0.8. I would like to ask you guys about this problem. I set up many notifications for each queue. They work fine but in the ticket view zoom, there are alot of notification articles that annoy viewer. Please help me to hide system notification articles (created from event notification). The illustration picture is attached.
Thank you very much.

By herro188 at 2011-10-05

[sparky797]

Hello
Im using ORTS 3.0.8. I would like to ask you guys about this problem. I set up many notifications for each queue. They work fine but in the ticket view zoom, there are alot of notification articles that annoy viewer. Please help me to hide system notification articles (created from event notification). The illustration picture is attached.
Thank you very much.

By herro188 at 2011-10-05

Hi, i was wondering if this is possible?

[crythias]

Ticket::Frontend::TicketArticleFilter

Default value: No
Activates the article filter in the zoom view to specify which articles should be shown.

This gives a funnel icon, which enables the agent to filter the articles how he wants, then he can save that filter as default.

[sparky797]

Worked a Charm. Thanks a lot.

[hero188]

Crythias, you are my hero.