show the owner in a ticket report

[Piske]

I need to show a owner of a ticket in one report of the type TicketList.
How can i do it?

It's possible?

[cmadoery]

I wait also for a answer to this
http://forums.otrs.org/viewtopic.php?f=35&t=9379

Christof

[MichaelR]

What do you mean by report? What is the exact function you are using? Slightly confused as to what you are asking.

[Mike_B]

Hi,

This is absolutely possible. Just switch Stats::UseAgentElementInStats to "Yes".

In some countries it's not allowed to actually measure performance of your employees on an individual basis, that's the reason that OTRS forbids it by default.

--
Mike

[yuri0001]

A more precise: SysConfig in Framework -> Frontend::Agent::Stats -->Stats::UseAgentElementInStats -->Yes

[cmadoery]

Hi Yuri

Thats...

A more precise: SysConfig in Framework -> Frontend::Agent::Stats -->Stats::UseAgentElementInStats -->Yes

...exactly what I was looking for.

Many thanks,
Chrisotf