I'm stuck with this problem on my production OTRS Server after upgrading from perfectly working 2.4.1 to 3.0.4 version.
I followed the online manual, got NO errors in the process, and finally, after starting up httpd, also with NO errors, I'm getting this on every browser:
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500 Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, administrator@mydomian.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.Every Perl Module is installed:
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[root@otrsserver~]# /opt/otrs/bin/otrs.CheckModules.pl
o CGI............................ok (v3.50)
o Crypt::PasswdMD5...............ok (v1.3)
o CSS::Minifier..................ok (v0.01)
o Date::Format...................ok (v2.24)
o Date::Pcalc....................ok (v1.2)
o DBI............................ok (v1.616)
o DBD::mysql.....................ok (v4.018)
o Digest::MD5....................ok (v2.51)
o Digest::SHA::PurePerl..........ok (v5.48)
o Encode::HanExtra...............Not installed! (Optional - Required to handle mails with several Chinese character sets.)
o GD.............................Not installed! (Optional - Required for stats)
o GD::Text....................Not installed! (Optional - Required for stats.)
o GD::Graph...................Not installed! (Optional - Required for stats.)
o GD::Graph::lines............Not installed! (Optional - Required for stats.)
o GD::Text::Align.............Not installed! (Optional - Required for stats.)
o IO::Scalar.....................ok (v2.110)
o IO::Wrap.......................ok (v2.110)
o JavaScript::Minifier...........ok (v1.05)
o JSON...........................ok (v2.27)
o JSON::PP....................ok (v2.27008)
o JSON::XS....................Not installed! (Optional - Install it for faster AJAX/JavaScript handling.)
o LWP::UserAgent.................ok (v5.835)
o Mail::Internet.................ok (v2.07)
o Mail::POP3Client...............ok (v2.18 )
o IO::Socket::SSL.............Not installed! (Optional - Required for POP3 SSL connections.)
o MIME::Base64...................ok (v3.13)
o MIME::Tools....................ok (v5.428)
o ModPerl::Util..................Not installed! (Optional - Improves Performance on Apache webservers dramatically.)
o Apache::DBI.................Not installed! (Optional - Improves performance on Apache webservers with mod_perl by establishing persistent database connections.)
o Apache2::Reload.............Not installed! (Optional - Should be installed on mod_perl based installations to automatically reload changed Perl files and configuration data.)
o Net::DNS.......................ok (v0.66)
o Net::POP3......................ok (v2.29)
o Net::IMAP::Simple..............ok (v1.2017)
o Net::IMAP::Simple::SSL......Not installed! (Optional - Required for SSL connections.)
o Net::SMTP......................ok (v2.31)
o Authen::SASL................ok (v2.15)
o Net::SMTP::SSL..............Not installed! (Optional - Required for SSL/SMTPS connections.)
o Net::SMTP::TLS..............Not installed! (Optional - Required for TLS/SMTP connections.)
o Net::LDAP......................ok (v0.4001)
o PDF::API2......................Not installed! (Optional - Required for PDF output.)
o Compress::Zlib..............ok (v2.033)
o SOAP::Lite.....................Not installed! (Optional - Required for the SOAP interface.)
o Text::CSV......................ok (v1.20)
o Text::CSV_PP................ok (v1.28)
o Text::CSV_XS................Not installed! (Optional - Optional, install it for faster CSV handling.)
o XML::Parser....................Not installed! (Optional - Required for faster xml handling.)
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perl -cw bin/cgi-bin/index.pl
bin/cgi-bin/index.pl syntax OKAny help will be well appreciated..
TIA,
Rui