Hi
Right now I can only see the ticket number and subject in dashboard of newly created ticket, I want to see also a name of that ticket creater.
ticket creater's name in Dashboard
Moderator: crythias
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Re: ticket creater's name in Dashboard
Do you refer to the customer, the true 'creator' or the owner?
Creator of all inbound mail tickets is allways the system user, so this information would be of rather small use. If you wanna see the owner, then you might wanna try this module package: http://forums.otrs.org/viewtopic.php?f=64&t=7203
Greets
Daniel
Creator of all inbound mail tickets is allways the system user, so this information would be of rather small use. If you wanna see the owner, then you might wanna try this module package: http://forums.otrs.org/viewtopic.php?f=64&t=7203
Greets
Daniel
Re: ticket creater's name in Dashboard
Hi
I refer the customer who create the ticket, I want that name should display in dashboard in new tickets. Please guide for the same.
I refer the customer who create the ticket, I want that name should display in dashboard in new tickets. Please guide for the same.
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- Moderator
- Posts: 644
- Joined: 19 Jun 2007, 17:11
- Znuny Version: various
- Real Name: Daniel Obée
- Location: Berlin
Re: ticket creater's name in Dashboard
It's a little awkward to get the customer's full name into the dashboard as it isn't delivered by default. Only ticket data is available here - which includes the customer_id and customer the customer_user_id but not first- and lastname.
In short: you got to modify the Kernel/Output/HTML/Standard/AgentDashboardTicketGeneric.dtl The data can be inserted via the two variables:
Greets
Daniel
In short: you got to modify the Kernel/Output/HTML/Standard/AgentDashboardTicketGeneric.dtl The data can be inserted via the two variables:
Code: Select all
$QData{"CustomerID"}
$QData{"CustomerUserID"}
Daniel
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- Moderator
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Re: ticket creater's name in Dashboard
Just found crythias detailed instructions on this: http://forums.otrs.org/viewtopic.php?f=60&t=5156
Have fun!
Have fun!
Re: ticket creater's name in Dashboard
Hi
Thnks for reply.
I have added the two line
<td>$QData{"Owner"}</td> <!-- add this line for the owner-->
<td>$QData{"Responsible"}</td> <!-- add this line for the responsible -->
It shows the owner and Responsible column is dashboard. But problem is instead of showing ticket creator's name is shows the AGENT's name, how I can change this to original creator name.
Why it show owner name is AGENT's name! instead of creator's name.
Thnks for reply.
I have added the two line
<td>$QData{"Owner"}</td> <!-- add this line for the owner-->
<td>$QData{"Responsible"}</td> <!-- add this line for the responsible -->
It shows the owner and Responsible column is dashboard. But problem is instead of showing ticket creator's name is shows the AGENT's name, how I can change this to original creator name.
Why it show owner name is AGENT's name! instead of creator's name.
Re: ticket creater's name in Dashboard
Hi Tisar
Thak you very much my problem is resolved. I have added the following in that file.
$QData{"CustomerUserID"}
Thak you very much my problem is resolved. I have added the following in that file.
$QData{"CustomerUserID"}