Hi everyone,
First of all best wishes for 2021
I have a question about possibilities of OTRS Community Edition and CMDB. In process templates, do is it possible to play with config items in Activities dialogs and transition states ? I did not found any doc/examples about it. The goal would be to create a process to simple RMA requests
Thank you in advance
Process Management with CMDB
Moderator: crythias
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- Administrator
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- Real Name: Roy Kaldung
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Re: Process Management with CMDB
Hi,
I only knew commercial add-ons with transition actions that modify CIs . Which attributes do you like to change within your RMA process?
- Roy
I only knew commercial add-ons with transition actions that modify CIs . Which attributes do you like to change within your RMA process?
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
- Administrator
- Posts: 3968
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: Process Management with CMDB
You're right. For linking with CIs in a process a good choice.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: Process Management with CMDB
I will have a look on this package, thank you !