Hello everyone,
Is there a way or an addon that allow me to add a field, or 2 on ticket creation to chose a CI to link?
I'm using OTRS CE 6 on CentOS 7
CI field on ticket creation
Moderator: crythias
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- Znuny newbie
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- Real Name: Ruben Sousa
- Company: Zolve - Logistic and Transport, S.A.
Re: CI field on ticket creation
Hi skullz,
I alredy have it, but it isn't linking de CIs to the ticket.
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- Znuny superhero
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Re: CI field on ticket creation
-
- Znuny newbie
- Posts: 62
- Joined: 05 Feb 2020, 17:45
- Znuny Version: OTRS6
- Real Name: Ruben Sousa
- Company: Zolve - Logistic and Transport, S.A.
Re: CI field on ticket creation
Thats true and i found it. For someone on the future with the some trouble, could check it the follow:
Ticket::EventModulePost###ITSMConfigItemLinkAdd
skullz, could you check your Git, i put an issue on MSTeams Connector Module
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- Znuny newbie
- Posts: 62
- Joined: 05 Feb 2020, 17:45
- Znuny Version: OTRS6
- Real Name: Ruben Sousa
- Company: Zolve - Logistic and Transport, S.A.
Re: CI field on ticket creation
I figure thats it only work on ticket creation. It is possible to put it working on notes to?