[SOLVED] OTRS send email as spam

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klausneil
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[SOLVED] OTRS send email as spam

Post by klausneil »

Hi, i have install otrs last version on debian server (also last version) well i see that when a customer send me a email my system receive the email and send the autoresponse but when i see the email this arriavl in the SPAM folder
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Then when i try send a email from the Admin Notify i can receive in my mailbox and all is good and appear my spf, dkim and dmarc register.
01.png
Please someone can tell me how i can make for the otrs send email with my registers dns, my flow of send is otrs --> zimbra --> antispam --> [internet] please help me.
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Last edited by klausneil on 09 Jul 2020, 19:00, edited 1 time in total.

jojo
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Re: OTRS send email as spam

Post by jojo »

OTRS is using the same settings for e-mailing for both functions. Per default aut replies are send with an empty sender (like a bounce). You can set an envelope header via sysconfig if needed as your email system does behave strangly here.
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klausneil
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Re: OTRS send email as spam

Post by klausneil »

Hi jojo, i follow you recommendation and i put a email address in SendmailNotificationEnvelopeFrom in SystemConfiguration then i probe send a email from gmail but now not send a email of autoresponse.

jojo
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Re: OTRS send email as spam

Post by jojo »

did you check the logs?
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com

klausneil
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Posts: 679
Joined: 29 May 2012, 22:47
OTRS Version?: 6.0.24
Real Name: Klaus Salazar
Location: Perú

Re: OTRS send email as spam

Post by klausneil »

Hi jojo sorry for the delay of my response, well i re-install all and my autoresponse and all system is good but i see that when a customer send a email the system this response with a autoresponse but in the client arrive in SPAM folder
001.png
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When the agent take the case and send a email this appear correctly and appear directly in INBOX folder
003.png
How i can make for this autoresponse arrive directly to INBOX folder.
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klausneil
OTRS superhero
Posts: 679
Joined: 29 May 2012, 22:47
OTRS Version?: 6.0.24
Real Name: Klaus Salazar
Location: Perú

Re: OTRS send email as spam

Post by klausneil »

I try this option SendmailNotificationEnvelopeFrom and all work. Thanks.
klausneil wrote:
04 Jun 2020, 06:18
Hi jojo, i follow you recommendation and i put a email address in SendmailNotificationEnvelopeFrom in SystemConfiguration then i probe send a email from gmail but now not send a email of autoresponse.

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