List all customers in "Customer User Administration"

[apolloit]

Hello All,

I managed this on V4 a while back, but struggling on V6.

I've searched for guidance on this - and tried various things (all of which I've reversed) - however I'd like to see all my customer users in the list. I have 1100... and we're limited to 250.

/otrs/index.pl?Action=AdminCustomerUser;Nav=Agent

This also appears to limit the total lines exported (also to 250), using the import/export package - which otherwise works fine.

In /opt/otrs/Kernel/Modules/AdminCustomerUser.pm, I have changed line 891 as follows:

"my $Limit = 4000;"

This has yielded a small change to the top of the user list (in that it now counts them all) but still doesnt display them.

Thank you

Michael.

[apolloit]

Sorry guys - I probably confused the issue in my original post.

We need to see all our customer users in the list - and was hoping you'd direct me to right place to alter the setting (which is currently limiting the list at 250).

Hope someone can enlighten me Thank you in advance.

Michael

[jojo]

why do you think a limit is build in? It makes no sense to display all customers, as some OTRS users have several millions of them.

So can you please explain your usecase?

[apolloit]

Thank you Jojo,

The usecase is to get a full export of them, using the import/export module.

I remember in V4 having the same issue, and uplifting the 250 to a higher number was the cure with no side effects.

Perhaps there's a different resolution. I'm basically generating a CSV export, and want all our clients in there.

Thanks

Michael

[jojo]

use the SQL box...

[apolloit]

Dear All,

My apologies - there is a "Restrict export per search" in the last page of the export config.

Having unticked this in a NEW export, I was able to get 1100 contacts in a CSV.

Sorry for being daft!

Michael