I have a problem that my OTRS 6 does not send e-mail using e-mail addresses dedicated for assigned to particular queues (where e-mails from customers came from). I'm getting such a message: Envelope from 'customer@mydomain.pl' not accepted by the server: 550, 5.1.8 Sender address rejected
Any tips, solutions please
OTRS 6 does not send emails
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Re: OTRS 6 does not send emails
Hi, ask your mail server's administrator why he's rejecting.simonh wrote: ↑21 May 2020, 09:03 I have a problem that my OTRS 6 does not send e-mail using e-mail addresses dedicated for assigned to particular queues (where e-mails from customers came from). I'm getting such a message: Envelope from 'customer@mydomain.pl' not accepted by the server: 550, 5.1.8 Sender address rejected
Any tips, solutions please
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: OTRS 6 does not send emails
I don't have such problems with OTRS 3 for the same e-mail addresses and settings
Getting such a message:
CommunicationLog(ID:47968,AccountType:-,AccountID:-,Direction:Outgoing,Transport:Email,ObjectLogType:Message,ObjectLogID:79309)::Kernel::System::MailQueue => Message could not be sent! Error message: Envelope from 'customer@mydomain.pl' not accepted by the server: 550, 5.1.8 Sender address rejected
Getting such a message:
CommunicationLog(ID:47968,AccountType:-,AccountID:-,Direction:Outgoing,Transport:Email,ObjectLogType:Message,ObjectLogID:79309)::Kernel::System::MailQueue => Message could not be sent! Error message: Envelope from 'customer@mydomain.pl' not accepted by the server: 550, 5.1.8 Sender address rejected
Re: OTRS 6 does not send emails
It is a Mail Server issue. Additionally you might check the settings for envelope sender in OTRS
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: OTRS 6 does not send emails
Thank you.
If you have in mind this one: SendmailEnvelopeFrom I have it switched off. I've tried to run it and added desired e-mail address, but with no success
If you have in mind this one: SendmailEnvelopeFrom I have it switched off. I've tried to run it and added desired e-mail address, but with no success
Re: OTRS 6 does not send emails
As already stated by Roy and me talk to the Mailserver Admin
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: OTRS 6 does not send emails
Thank you both so much for your support.