Incident Status - CMDB

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imes
Znuny newbie
Posts: 39
Joined: 19 Sep 2019, 13:43
Znuny Version: 6.0.22
Real Name: Ismael

Incident Status - CMDB

Post by imes »

Hello everyone,

I have 2 questions that could not be resolved;
In CMDB.
Is it possible to change the states of: Incident status? Incident - Operational
Is it possible to disable this field or configure it so that it is not mandatory?

Thanks.
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wurzel
Znuny guru
Posts: 3230
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: Incident Status - CMDB

Post by wurzel »

Hi,
imes wrote: ↑21 May 2020, 08:33 I have 2 questions that could not be resolved;
In CMDB.
Is it possible to change the states of: Incident status? Incident - Operational
Yes, check General Catalogue.
imes wrote: ↑21 May 2020, 08:33 Is it possible to disable this field or configure it so that it is not mandatory?
I think this is not possible without development/coding.

Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

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imes
Znuny newbie
Posts: 39
Joined: 19 Sep 2019, 13:43
Znuny Version: 6.0.22
Real Name: Ismael

Re: Incident Status - CMDB

Post by imes »

Ook, thank you very much!
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