Hi,
Lately we have a lot of duplicated ticket issues while creating a ticket request via WS using a frontend http.
The reason of the duplicating tickets i have no clue what could be as we don´t try with F5 or refreshing the page once we receive internal server error. Meanwhile...OTRS is creating the tickets (5) for the same request.
What we have realized is that the tickets failing are including an attachment(usually 1Mb or more)
Creating using phone ticket or customer frontend is working fine, but using WS is not.
Do you have any advice?
Thank you
Attaching file Web Service delays even 5 hours
Moderator: crythias
Re: Attaching file Web Service delays even 5 hours
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Re: Attaching file Web Service delays even 5 hours
Hey,
That's very hard to debug without more information.
OTRS, however, will only create one ticket per request so you probably have some issues with your web interface (programming part) or network issues.
You can check your web server log to see if multiple requests are coming in at the same time (network issues).
There are multiple ways to fix that, like using token, etc.
— Emin
That's very hard to debug without more information.
OTRS, however, will only create one ticket per request so you probably have some issues with your web interface (programming part) or network issues.
You can check your web server log to see if multiple requests are coming in at the same time (network issues).
There are multiple ways to fix that, like using token, etc.
— Emin
Professional OTRS, Znuny & OTOBO services: efflux.de | efflux.de/en/
Free and premium add-ons: German | English
Free and premium add-ons: German | English
Re: Attaching file Web Service delays even 5 hours
check the debug log of the webservice, but it seems that your software send several requests...
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Re: Attaching file Web Service delays even 5 hours
Hi,
the multiple requests via WS yes, possible that is due to time out from our app, but what about taking so long time to process that request related to the attachments? is any specific limit for that? the files are converted to base64 and included in the request.
Thank you
the multiple requests via WS yes, possible that is due to time out from our app, but what about taking so long time to process that request related to the attachments? is any specific limit for that? the files are converted to base64 and included in the request.
Thank you
Re: Attaching file Web Service delays even 5 hours
Attachments are attached directly, so you might have severy issues with your webservices or the OTRS System itself.
Did you test the request e.g. with Postman?
Did you test the request e.g. with Postman?
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Re: Attaching file Web Service delays even 5 hours
After approx 2 min attaching a file 1.2 mb... proxy error using postman
Re: Attaching file Web Service delays even 5 hours
then you might check your network and proxy first.
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Re: Attaching file Web Service delays even 5 hours
on my test system it took ~30 seconds to create an outbbound mail via webservice incl. 3 Attachments (largest 3MB) and a total size of 4,5MB and setting of a Dynamic Field which triggers an additional webservice.
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