Hi,
OTRS Community 6.0.23 on Debian 10.
Suddenlly, some preferences (language, view of queues as "all tickets" or "tickets in my queues") are not saved when session is closed. It's a problem only for my agent. Any ideas?
Thank you for your help.
Best regards.
Preferences not saved
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zzz
- Znuny superhero
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Re: Preferences not saved
Hey,
Is the config 'DemoSystem' enabled?
Best regards
Emin
Is the config 'DemoSystem' enabled?
Best regards
Emin
Professional OTRS, Znuny & OTOBO services: efflux.de | efflux.de/en/
Free and premium add-ons: German | English
Free and premium add-ons: German | English
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GLM
- Znuny newbie
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Re: Preferences not saved
Hello,
Thank you for your response.
DemoSystem is NOT enabled.
Other agents can change their preferences. The problem is with my agent. BTW, It's admin.
Best regards.
Thank you for your response.
DemoSystem is NOT enabled.
Other agents can change their preferences. The problem is with my agent. BTW, It's admin.
Best regards.
-
GLM
- Znuny newbie
- Posts: 22
- Joined: 08 Nov 2012, 11:06
- Znuny Version: 6.0.23
- Real Name: Gonzalo López Menéndez
- Company: GRUPO MEANA, S.A.
[SOLVED] Re: Preferences not saved
Hello,
Solved in two steps.
1. Delete agent's preferences
delete from user_preferences where user_id = <agent's ID from table USERS>
2. Clear cache
bin/otrs.Console.pl Maint::Cache::Delete
Regards.
Solved in two steps.
1. Delete agent's preferences
delete from user_preferences where user_id = <agent's ID from table USERS>
2. Clear cache
bin/otrs.Console.pl Maint::Cache::Delete
Regards.