Greetings,
Is there a way to modify the - Move - label used to change the defaulted Queue of the ticket? For our new technicians, they do not understand - Move - initially without having to explain what it means and overlook modifying the queue when responding to tickets. I'd like to change this to something like - Select Appropriate Queue Here -.
Modify - Move - label
Moderator: crythias
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- Znuny advanced
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- Znuny Version: 7.0.2
- Real Name: Tony
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Modify - Move - label
Tony
OTRS version installed: v7.0.2 (.rpm)
OS: CENTOS7 (latest updates via -yum install)
OS: Ubuntu 20.04.3 (latest apt-get upgrades)
GURU: Microsoft & VMware Environments
OTRS version installed: v7.0.2 (.rpm)
OS: CENTOS7 (latest updates via -yum install)
OS: Ubuntu 20.04.3 (latest apt-get upgrades)
GURU: Microsoft & VMware Environments
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- Znuny superhero
- Posts: 889
- Joined: 15 Dec 2016, 15:13
- Znuny Version: All
- Real Name: Emin
- Company: Efflux GmbH
- Contact:
Re: Modify - Move - label
Hey,
Without making changes to the code, you could change the setting 'Ticket::Frontend::MoveType', which would turn '-Move-' to 'Queue'.
That might be more clear but would also add an additional pop-up window.
Best regards
Emin
Without making changes to the code, you could change the setting 'Ticket::Frontend::MoveType', which would turn '-Move-' to 'Queue'.
That might be more clear but would also add an additional pop-up window.
Best regards
Emin
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