Problem installer.pl

[pidilandia]

Hi,
I have a problem with my new installation with OTRS 5.0.18 because when I open the link http://localhost/otrs/installer.pl I receive the follower strings:


#!/usr/bin/perl
# --
# Copyright (C) 2001-2017 xxx, http://otrs.com/
# --
# This program is free software; you can redistribute it and/or modify
# it under the terms of the GNU AFFERO General Public License as published by
# the Free Software Foundation; either version 3 of the License, or
# any later version.
#
# This program is distributed in the hope that it will be useful,
# but WITHOUT ANY WARRANTY; without even the implied warranty of
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
# GNU General Public License for more details.
#
# You should have received a copy of the GNU Affero General Public License
# along with this program; if not, write to the Free Software
# Foundation, Inc., 51 Franklin St, Fifth Floor, Boston, MA 02110-1301 USA
# or see http://www.gnu.org/licenses/agpl.txt.
# --

use strict;
use warnings;

# use ../../ as lib location
use FindBin qw($Bin);
use lib "$Bin/../..";
use lib "$Bin/../../Kernel/cpan-lib";
use lib "$Bin/../../Custom";

# 0=off;1=on;
my $Debug = 0;

use Kernel::System::Web::InterfaceInstaller();
use Kernel::System::ObjectManager;

local $Kernel::OM = Kernel::System::ObjectManager->new();

my $Interface = Kernel::System::Web::InterfaceInstaller->new( Debug => $Debug );
$Interface->Run();


How I can solve this problem?

Thank you very much.
Pidi

[wurzel]

Hi,

use latest version
show the output of /opt/otrs/bin/otrs.CheckModules.pl

a guess is, you did not enable perl in apache.

Flo

[pidilandia]

Hi Wurzel,
I have a old server with Debian 8.11, the new Otrs versions are not supported.
This is my CheckModules.pl:

#!/usr/bin/perl
# --
# Copyright (C) 2001-2017 xxx, http://otrs.com/
# --
# This program is free software; you can redistribute it and/or modify
# it under the terms of the GNU AFFERO General Public License as published by
# the Free Software Foundation; either version 3 of the License, or
# any later version.
#
# This program is distributed in the hope that it will be useful,
# but WITHOUT ANY WARRANTY; without even the implied warranty of
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
# GNU General Public License for more details.
#
# You should have received a copy of the GNU Affero General Public License
# along with this program; if not, write to the Free Software
# Foundation, Inc., 51 Franklin St, Fifth Floor, Boston, MA 02110-1301 USA
# or see http://www.gnu.org/licenses/agpl.txt.
# --

use strict;
use warnings;

use File::Basename;
use FindBin qw($RealBin);
use lib dirname($RealBin);
use lib dirname($RealBin) . '/Kernel/cpan-lib';
use lib dirname($RealBin) . '/Custom';

use Kernel::System::Environment;
use Kernel::System::VariableCheck qw( :all );

use Linux::Distribution;
use ExtUtils::MakeMaker;
use File::Path;
use Getopt::Long;
use Term::ANSIColor;

our %InstTypeToCMD = (

# [InstType] => {
# CMD => '[cmd to install module]',
# UseModule => 1/0,
# }
# Set UseModule to 1 if you want to use the
# cpan module name of the package as replace string.
# e.g. yum install "perl(Date::Format)"
# If you set it 0 it will use the name
# for the InstType of the module
# e.g. apt-get install -y libtimedate-perl
# and as fallback the default cpan install command
# e.g. cpan DBD::Oracle
aptget => {
CMD => 'apt-get install -y %s',
UseModule => 0,
},
emerge => {
CMD => 'emerge %s',
UseModule => 0,


Thank you!
Pidi

[pidilandia]

o Apache::DBI......................ok (v1.12)
o Apache2::Reload..................ok (v0.13)
o Archive::Tar.....................ok (v1.96)
o Archive::Zip.....................ok (v1.39)
o Crypt::Eksblowfish::Bcrypt.......ok (v0.009)
o Crypt::SSLeay....................ok (v0.58)
o Date::Format.....................ok (v2.24)
o DBI..............................ok (v1.631)
o DBD::mysql.......................ok (v4.028)
o DBD::ODBC........................ok (v1.50)
o DBD::Oracle......................Not installed! (optional - Required to connect to a Oracle database.)
o DBD::Pg..........................ok (v3.4.2)
o Digest::SHA......................ok (v5.88)
o Encode::HanExtra.................ok (v0.23)
o IO::Socket::SSL..................ok (v2.002)
o JSON::XS.........................ok (v2.34)
o List::Util::XS...................ok (v1.38)
o LWP::UserAgent...................ok (v6.13)
o Mail::IMAPClient.................ok (v3.35)
o IO::Socket::SSL................ok (v2.002)
o ModPerl::Util....................ok (v2.000009)
o Net::DNS.........................ok (v0.81)
o Net::LDAP........................ok (v0.64)
o Template.........................ok (v2.24)
o Template::Stash::XS..............ok (undef)
o Text::CSV_XS.....................ok (v1.11)
o Time::HiRes......................ok (v1.9726)
o Time::Piece......................ok (v1.27)
o XML::LibXML......................ok (v2.0116)
o XML::LibXSLT.....................ok (v1.92)
o XML::Parser......................ok (v2.41)
o YAML::XS.........................ok (v0.41)

[root]

Hi,

Did you followed the official manual? Are you familiar with configuring apache?

- Roy

[zzz]

Hey,

Just install the newest OTRS 6 via source files. There is no reason to install an older version.
Follow this guide: https://doc.otrs.com/doc/manual/admin/6 ... -otrs.html

Best regards
Emin