Searchparameters in URL - more than one filter?

[PhyrePhoX]

Hi,

following up on viewtopic.php?f=53&t=41079&p=165873#p165873

I have a question:

Code: Select all

https://xyz.net/otrs/index.pl?Action=AgentTicketSearch;Subaction=Search;StateType=merged;ShownAttributes=LabelSearch_DynamicField_masterticket;Search_DynamicField_masterticket=[% Data.masterticket | uri %]

This shows me all the tickets that are in state MERGED. However, i want the exact opposite, showing all the tickets that are NOT in state merged.
How would i have to define stateType=nonmerged?

I already tried separating the "allowed" states with commas, with "|" or with "OR" but no luck. How can i run a search that shows ticket in state open, new & closed?

[skullz]

Try

StateType=new;StateType=open;StateType=pending reminder;

Good luck

[PhyrePhoX]

Try

StateType=new;StateType=open;StateType=pending reminder;

Good luck

Thank you, but unfortunately, that doesnt work either - it only used the first mentioned statetype (in this case: "new"). There has to be a way to use some kind of array, i guess!?

[PhyrePhoX]

StateID=1,2,3 etc also doesnt seem to work

[PhyrePhoX]

putting it like StateType={new,closed} or StateType={'new','closed'} or StateType={'new';'closed'} also doesnt work

[root]

Hi,

See https://github.com/OTRS/otrs/blob/rel-6 ... ch.pm#L227 and https://github.com/OTRS/otrs/blob/rel-6 ... ch.pm#L287 for possible parameters.

Working example: /otrs/index.pl?Action=AgentTicketSearch;StateIDs=4;StateIDs=1;Subaction=Search

- Roy

[PhyrePhoX]

Hi,

See https://github.com/OTRS/otrs/blob/rel-6 ... ch.pm#L227 and https://github.com/OTRS/otrs/blob/rel-6 ... ch.pm#L287 for possible parameters.

Working example: /otrs/index.pl?Action=AgentTicketSearch;StateIDs=4;StateIDs=1;Subaction=Search

- Roy

That did the trick, thank you!
Any idea why it works this way with StateIDs and not with stateType?

[root]

Hi,

See the second link, it will work with StateTypeIDs - I'm not responsible for the implemented params

- Roy

[PhyrePhoX]

Thank you for your help.