[Unsolved]Setting default responsible on process ticket

[harrypet]

HI all,

I am going to set a default responsible when creating a ticket in the input field.
like this:

Capture1.JPG

I have tried to use ACL [PossibleAdd] function.
When the customerID is COMM, PossibleAdd the responsible as test-otrs01.
It seems like it just adds the option test-otrs01 for me to choose.

Capture2.JPG

I wonder if there is any method to set a default responsible in the input field.

I am looking forward to your reply. Thanks!

Regards,
Harry

[zzz]

Hey Harry,

You can not set the value of fields with ACLs.
You'll need some custom JavaScript for this.

Best regards
Emin

[harrypet]

Emin,

Thanks for your reply! Apart from ACL, does customization on JS is the final soultion?

Customizing JS seems not easy for maintenance in the future when the users are changing.

Thanks Emin.

Best Regards,
Harry

[zzz]

I agree; writing a static code would be bad practice and hard to maintain.
I can think of a dynamic mapping – configurable in the admin area –, but that'd need some development.

Maybe someone has a simpler solution.

Best regards
Emin