[Solved] PDF output Chinese Characters

[kelvinwuko]

Dear everyone,

I'm using OTRS 6, when I want to use the print function on OTRS,
I found that the output PDF can't display the Chinese characters, included the Chinese characters in articles.
Is it owing to the encoding of OTRS? Any solution to it?

Photo for your reference:


Thank you very much for your time.
Best regards,
Kelvin

[skullz]

may be client rendering issue ?

If using Windows 10,
- Using the Start menu search for Manage Optional Features.
- Select Add a feature
- From the list of available features select Chinese (Traditional/Simplied) Supplemental Fonts.
- Select Install

not sure gonna solve your issue or not, but good luck

[kelvinwuko]

may be client rendering issue ?

If using Windows 10,
- Using the Start menu search for Manage Optional Features.
- Select Add a feature
- From the list of available features select Chinese (Traditional/Simplied) Supplemental Fonts.
- Select Install

not sure gonna solve your issue or not, but good luck

I tried but it didn't work, thank you for your help tho!
I wonder if it is OTRS pdf output config problems
I choose to use excel to output and it can show the Chinese characters

[zzz]

Hello Kelvin,

Unfortunately, it's an OTRS side problem.
It's a leak of CJK fonts, which the Perl module is requiring.

Following this comment should fix your problem: https://bugs.otrs.org/show_bug.cgi?id=11554

Best regards
Emin

[kelvinwuko]

Hello Kelvin,

Unfortunately, it's an OTRS side problem.
It's a leak of CJK fonts, which the Perl module is requiring.

Following this comment should fix your problem: https://bugs.otrs.org/show_bug.cgi?id=11554

Best regards
Emin

Dear Emin,

Thank you for your useful information! I just solved this problem.
Developers using other languages can also try this method!

Best regards,
Kelvin