Help with procmail configuration

[flippertom]

Hello,

We are using OTRS 5.
I need some help with setting up imports via procmail. What are the steps to get it working?
Sending mails to local OTRS user does not create tickets.
Will fetchmail and procmail work simultaneously? or does one have to stop for the other to work? (say fetchmail from mailbox A and procmail for mailbox B)

Regards,
Tom.

[wurzel]

Hi,

this is not a OTRS topic but

install procmail
rename

Code: Select all

/opt/otrs/.procmailrc.dist 

to

Code: Select all

/opt/otrs/.procmailrc

set the permissions with

Code: Select all

/opt/otrs/bin/otrs.SetPermissions.pl

try if it is working

if not, check your local MX/MTA that it delivers to procmail correctly <- here you have to ask the mail admin

Florian