We have just upgraded out OTRS installation from 5 to 6, and intend using the customer web portal. On some of the older tickets there are internal emails that we don't want exposed to customers.
Is there a way to change the visibility to customers of emails and notes on the older tickets upgraded from OTRS 5?
At the moment it looks like all emails are visible even if I manually change the "visible to customer" flag in the database for that article.
Many Thanks
Simon
Chnage Article Visibility After Upgrade to OTRS6
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simongutman
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Re: Chnage Article Visibility After Upgrade to OTRS6
Hi,
After changes on the database, what is not recommended, you should clear the OTRS cache.
- Roy
After changes on the database, what is not recommended, you should clear the OTRS cache.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?