Chnage Article Visibility After Upgrade to OTRS6

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simongutman
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Joined: 10 Jan 2020, 17:38
OTRS Version?: 6.0.25
Real Name: Simon Gutman
Company: Quortus Limited

Chnage Article Visibility After Upgrade to OTRS6

Post by simongutman »

We have just upgraded out OTRS installation from 5 to 6, and intend using the customer web portal. On some of the older tickets there are internal emails that we don't want exposed to customers.
Is there a way to change the visibility to customers of emails and notes on the older tickets upgraded from OTRS 5?
At the moment it looks like all emails are visible even if I manually change the "visible to customer" flag in the database for that article.


Many Thanks
Simon

root
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Re: Chnage Article Visibility After Upgrade to OTRS6

Post by root »

Hi,

After changes on the database, what is not recommended, you should clear the OTRS cache.

- Roy
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