Hi all,
Can't seem to find this information anywhere, but I was wondering if it's possible to only insert a given text in a template, if the field related to a tag as data e.g.:
With CC of <OTRS_CUSTOMER_Cc> ---> only appears in the body of the message if this field exists on the original email/communication.
Currently it prints out with or without information.
Thanks in advance.
Templates - Only filled fields
Moderator: crythias
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- Znuny newbie
- Posts: 4
- Joined: 10 Dec 2019, 19:37
- Znuny Version: 6.0.24
- Real Name: Miguel Oliveira
Templates - Only filled fields
OTRS 6.0.24 on Linux (Ubuntu 18.04) with MySQL database (5.7.28).