Show by default "all opened tickets" in Customer Information center

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gawkla
Znuny newbie
Posts: 69
Joined: 15 Jan 2015, 16:48
Znuny Version: 6.0.6

Show by default "all opened tickets" in Customer Information center

Post by gawkla »

Hi All
I would like to have by default visible all currently opened tickets for selected customer.

In standard configuration there are visible "reminder tickets" and "new tickets".

Can anybody advise me how to configure this? (OTRS V6)
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wurzel
Znuny guru
Posts: 3232
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: Show by default "all opened tickets" in Customer Information center

Post by wurzel »

Hi,

if it is not possible in system configuration you have to create a custom XML. Examples you'll find here in the otterhub forum.

Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

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