Hi: Does anyone how enable the agent to change /edit the service associated with an opened ticket?
I just can do that with a new email /phone ticket, but not with a previous created ticket.
How edit services on opened tickets
Moderator: crythias
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mvergara
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- Real Name: Mauricio Vergara
- Company: Open IT Networks
How edit services on opened tickets
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zzz
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Re: How edit services on opened tickets
Hey,
Search for the system configuration „###Service“ and you‘ll find all windows where you can enable the service field.
Best regards
Emin
Search for the system configuration „###Service“ and you‘ll find all windows where you can enable the service field.
Best regards
Emin
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Free and premium add-ons: German | English
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mvergara
- Znuny newbie
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Re: How edit services on opened tickets
Emin:
Thanks for your answer.
I enabled all the options under "###Service", but even now I can see the services under "additional ITSM fields" still I cant see on the empty answer pop up windows (take a look to the screenshot).
What could I still be missing?
Thanks for your answer.
I enabled all the options under "###Service", but even now I can see the services under "additional ITSM fields" still I cant see on the empty answer pop up windows (take a look to the screenshot).
What could I still be missing?
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root
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Re: How edit services on opened tickets
Hi Mauricio,
It's not possible to change the service when replying.
- Roy
It's not possible to change the service when replying.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?