Email stuck in Lotus Notes mailbox

[flippertom]

Hello,

We are using OTRS 5.

We have configured a Lotus Notes mailbox for IMAP import of emails.
Every now and then any particular email will not get imported into OTRS and causes the process to get stuck.

Any ideas on how to go about the troubleshooting or has anyone else experienced this?

Regards,
Tom.

[root]

Hi,

Had this multiple times, all(!) of them were related to network or mail server issues. Did you checked the non otrs related logs?

- Roy

[flippertom]

Hi,

Had this multiple times, all(!) of them were related to network or mail server issues. Did you checked the non otrs related logs?

- Roy

Thank you for the reply. Not sure if I'm checking the correct logs. I just checked the apache logs and could not find any relevant information.

Regards,
Tom.

[root]

Hi,

Let the postmaster/notes admin check his logs. Don't blame OTRS for everything.

- Roy