Multiple attachments at once

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flippertom
OTRS expert
Posts: 92
Joined: 16 Apr 2015, 08:42
OTRS Version?: 3.2.16

Multiple attachments at once

Post by flippertom » 30 Oct 2019, 14:18

Hello,

We are using OTRS 5.
Does anyone use any add-on to attach multiple files at once? What is your experience regarding the performance? Any issues faced?
We need to decide if such functionality should be enabled or not.

Regards,
Tom.

zzz
OTRS superhero
Posts: 305
Joined: 15 Dec 2016, 15:13
OTRS Version?: 3.x - 6.0.x
Real Name: Emin Yazi
Company: Efflux GmbH
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Re: Multiple attachments at once

Post by zzz » 30 Oct 2019, 14:30

Hello Tom,

OTRS 6 offers that feature.

Best regards
Emin
Professional OTRS services for development, consulting, hosting and support:
efflux.de – German | efflux.de/en/ – English

Free and premium OTRS add-ons (TextModule, AdBlocker, ModernSkin ... growing): portal.efflux.de

root
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Joined: 18 Dec 2007, 12:23
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Re: Multiple attachments at once

Post by root » 30 Oct 2019, 15:47

flippertom wrote:
30 Oct 2019, 14:18
Hello,

We are using OTRS 5.
Does anyone use any add-on to attach multiple files at once? What is your experience regarding the performance? Any issues faced?
We need to decide if such functionality should be enabled or not.

Regards,
Tom.
Hi,

use the package Znuny4OTRS-AttachmentMultiUpload. Installation via Znuny4OTRS-Repo.

Never had any issues so far, because upload is handle by browser and web server.

- Roy
OTRS 5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Do you need professional services for the ((OTRS)) Community Edition? Check out https://www.znuny.com/

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